Listening and Responding
Barriers to Effective Listening
Role of Societal Forces Societal Forces
Ethical Challenges in Listening
Improve your listening behavior
100
What is listening?
The process of receiving, constructing meaning from, and responding to spoken and / or nonverbal messages.
100
What is an example of a psychological barrier?
Boredom, preoccupation, emotion, preconceived ideas, fatigue
100
What are the factors in social hierarchy?
Social status, physical appearance, and vocal clues
100
What is Action-oriented?
A listening style that reflects a preference for error free and well organized speaking
100
What are 3 steps to improve listening skills?
1 Become Aware 2 Identify Poor Habits 3 Strive for Mindful Listening
200
Name the “BIG FIVE” of listening competency?
1) openness or willingness to listen 2) Ability to read nonverbal cues 3) Ability to understand verbal cues 4) Ability to respond appropriately 5) Ability to remember relevant details
200
How many poor listening habits are there?
5
200
We are more likely to listen to those we consider
Equal or Higher
200
What is Critical Listening?
listening skills that are useful in a wide variety of situations --
200
What is supportive listening?
listening skills focused not only on understanding information but also “listening” to other’s feelings
300
What are the 4 stages of listening?
1. Sensing 2. Understanding 3. Evaluating 4.Responding
300
What are the 3 types of physical barriers?
noisy environment, fatigue, hearing impediment
300
What can influence listening behaviors?
Social Hierarchies
300
What are Vocal Cues?
the way a person talks
300
what is information listening?
learning skills that area useful in situations requiring attention to content
400
Name three individual influences on listening behaviors:
Gender, age, and ethnicity
400
Describe the “judging” habit
When the listener focuses on what the speaker says but makes a hasty evaluation of the speaker’s message ignoring the remainder of the message.
400
What is Evaluating?Assessing your reaction to a message
Assessing your reaction to a message
400
What is physical attractiveness?
We tend to listen to those who have symmetrical features, embody certain weight and height norms, and area able-bodied
400
What three elements are required for mindful listening?
1) desire to get the whole message 2) the ability to eliminate noisy barriers 3) Place you agenda lower on the priority list
500
People oriented Action oriented Content oriented Time oriented.
What are the four listening styles?
500
What are the 5 types of barriers to listening?:
What are the 5 types of barriers to listening?: 1. physical 2. physiological 3. psychological 4. conflicting objectives 5. poor listening habits
500
What is Time-oriented?
A listening style that prefers brief, concise speech
500
What is responding? showing others how you regard their message
showing others how you regard their message
500
What is Content-oriented?
A listening style that reflects an interest in detailed and complex information, simply for the content itself
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