Communication Skills
Effective human relations and _____ skills build lasting clients relationships, accelerate professional growth, and promote a positive work environment.
communication
What verbal communication with a client assists in determining the clients needs and how to achieve the desired results?
Client consultation
What is one of the first steps you should take when a client is dissatisfied with a service?
Ask for specifics
A ____ is the person who is responsible for hiring and training staff, and will also help you achieve your professional goals.
Salon manager
Communication with a client that determines what the client's needs are and how to achieve the desired results.
Client Consultation
Every new client should complete a client _____, also called a client questionnaire, consultation card, or health history form.
intake form
When should a client consultation be performed?
During each salon visit and service
When handling a scheduling mix-up with a client, it is recommended that you ____.
Never argue and always be polite
Which relationship has a vested interest in the success of the stylist
Salon manager
The act of sharing information between two people (or groups of people) so that the information is successfully understood.
Effective Communication
The _____ is the client's permanent progress record of services received and contains the results, formulations, products used during services, as well as any sensitivities or allergies.
service record card
What is the first step in the 10-step consultation method?
Review the intake form
Maintaining an appropriate client relationship means that you do not attempt to fulfill the role of ____ with any client.
Counselor
Honesty is always the best policy, but practicing ____ will ensure that you think before you speak.
Sensitivity
Also known as a client questionnaire, consultation card, or health history form.
Client Intake Form
A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns may best be described as having a(n) ____ style.
Classic
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as ____.
Reflective listening
What should you have on hand during the client consultation?
-A variety of styling books
-A variety of style options
-A portfolio of your work
-A swatch book/swatch ring
When communicating with your salon manager, you should be open, honest, have correct information and never ____.
The client's permanent progress record of services received, results, formulations, and products purchased or used.
Service Record Card
What should you do to earn a clients trust and loyalty
Be consistent, always have a positive attitude.
Introduce them to people they may have interactions with.
When making recommendations to a client regarding hair style or color, which criteria should be used?
Lifestyle, face shape, hair type
Your older clients may not like gum chewing, slang, or the use of yeah instead of yes. Awareness of these ____ will help you remain professional with all clientele.
Generational differences
The most opportune time to discuss increasing your client bookings, raising your pay scale, or the possibility of future advancement with your manager is ____.
During your evaluation meeting
Listening to the client and then repeating, in your own words, what you think the client is telling you.
Reflective Listening