Why study communication for success?
Effective human relations and _____ skills build long-lasting client relationships, accelerate professional growth, and promote a positive work environment.
Communication
In cosmetology, ____ is the cornerstone of success.
Customer service
When should a client consultation be performed?
During each salon visit and service.
When handling a scheduling mix-up with a client, it is recommended that you ____.
Never argue and always be polite
Maintaining an appropriate client relationship means that you do not attempt to fulfill the role of ____ with any client.
Councelor
Every new client should complete a client _____. Also called a client questionnaire, consultation card, or health history form.
Intake form
An important practical step that promotes effective communication is to ____.
Talk less and listen more
What verbal communication with a client assists in determining the client's needs and how to achieve the desired results?
Client consultation
What is one of the first steps you should take when a client is dissatisfied with a service?
Ask for specifics
Honesty is always the best policy, but practicing ____ will ensure that you think before you speak.
Sensitivity
During which step of the consultation should you ask the client what at-home products she or he uses?
Analyze the client's hair
The act of successfully sharing information between two people, or groups of people, is know as _____.
Effective communication
What is a collection of photos and images of a stylist's work that she or he can use during the consultation to assist a client in making decisions about style and color?
Swatch book
Your older clients may not like gum chewing, slang, or the use of yeah instead of yes. Awareness of these ____ will help you remain professional with all clientele.
Generational differences
Which relationship has a vested interest in the success of the stylist?
Salon manager
In which step of the consultation would you counsel clients on salon maintenance, lifestyle limitations, and home maintenance commitments?
Discuss upkeep and maintenance.
The ____ is the client's permanent progress record of services received and contains the results, formulations, products used during services, as well as any sensitivities or allergies.
Review the intake form.
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as ___.
Reflective listening
The Globally Harmonized System of Classification and Labeling of Chemicals System. (TGH)
When communicating with your salon manager, you should be open and honest, have correct information, and never _____.
Complain about colleagues.
A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns may best be described as having a(n) ____ style.
When making recommendations to a client regarding hair style or color, which criteria should be used?
Lifestyle, face shape, and hair type
When making color recommendations to a client, it is important to ensure that you both are speaking the same language. Using ____ is one way to eliminate confusion and eliminate the possibility of a color mistake.
Photos
The most opportune time to discuss increasing your client bookings, raising your pay scale, or the possibility of future advancement with your manager is ___.
During your evaluation meeting