Human Relations
list a strategy for dealing with a aggressive client
agree with him or her
whats the best way to decide how to address new clients
ask clients up front what they would like you to call them
besides communicating with words , how else do people communicate
voice inflection , facial expressions , body language , visual tools
one way to a successful client consultation is making sure the client is
comfortable
at the end of the meeting you should
thank your manager for taking time to do an evaluation
how can you help people around you feel secure
being respectful,trustworthy, and honest
what should you do when a scheduling mix-up is to stay
detached
whats the most important communication encounters will you have with a client
the first time yall meet
listening to a client and repeating what you think is telling you using your own words
reflective listening
a self evaluation demonstrates that you ..........
are serious about your growth & opportunities to improve
what are good relationships built on
mutual respect & understanding
a key to resolving a scheduling mix up is to stay ....
detached
define effective communication
the act of successfully sharing info between two people, or groups of people, so that its successfully understood
how often should a client consultation be preformed
every visit
it helps to remember that a manager is also a
human being
list the emotions you feel when you feel secure
happy , calm , and understanding
why tardy clients create a problem
they make you late for every other client you service that day
a new client should arrive approximately ........ ahead of her / his appointment to complete the consultation card
15 mins
at the end of a clients needs assessment you shouldn't begin the service until the client ........ with your plan for proceeding
agrees
why should you rate yourself in the weeks & months ahead of your evaluation
to assess how you are doing
whats the key to operating effectively in many professions is to
understand people
which of the following are appropriate ways of dealing with unhappy clients
find out why the client is unhappy , tactfully explain the reasons why you can't make changes
how should you act the first time you meet a client
polite,friendly, and inviting
before making a recommendation to a client about a particular look or style, you must obtain the client's ....... to do so
permission
what kind of salons conduct frequent and thorough employee evaluations
salons that are well run