Professional Expectations
You shouldn't do when writing an email
What is don't type in CAPS?
Skills that are learned through education and practice
What is hard skills?
Methods of communication
What is Phone Call, Text Messaging, Audio Conferencing, Voice Messaging, Email, Instant Messaging, Video Conferencing, Web Application?
The range of different people in the world
What is Diversity?
The ability to focus closely on what another person is saying and being able to summarize what you have heard
What is active listening?
The professional behavior expected in the work-place
What is workplace etiquette?
The interpersonal attributes that can help an individual succeed in the workplace
What is soft skills?
Nonverbal communication
What is Eye contact, Facial expressions, Gestures, Body language?
Ideas about a particular type of person
what is Stereotype?
When a group of individuals work together for the greater whole
What is teamwork?
Values, beliefs, traditions, heroes, ceremonies, and how it goes about about doing things
What is organizational culture?
A decision made based on facts
What is an informed decision?
Tips for active listening
What is Face the speaker, Inform them you will be taking notes if you choose to do so, Keep an open mind, Do not jump to conclusions?
A federal law that requires facilities to make reasonable accommodations for individuals who have disabilities
What is Americans with Disabilities Act (ADA)?
The condition where, or feeling that, demands exceed the resources
What is stress
Professionalism requires
What is you follow company guidelines?
STEM stands for
What is Science, Technology, Engineering and Math
You do when receiving an email
What is you are not meant to share it, either by repeating it or forwarding it to others?
Having a diverse work environment help your company
What is Open to change and address the needs of different populations?
Unwanted behavior, including verbal or physical conduct, that is offensive, often related to a person's race, gender, color, religious beliefs, or other protected characteristics
What is harassment?
In meetings you should
What is pay attention, arrive on time, be prepared to take notes, dress appropriately for environment?
Steps of problem solving
What is
The most important part in Professional Communication?
What is now who you are speaking to/ know your audience?
The aspiration for BOOMERS
What is Job security?
Skills needed for time management
What is planning, goal setting, setting priorities, and delegating?