The Communication Process
When communicating verbally, the spoken word must be delivered in an ______, clear manner if the intended message is to be received.
What is articulated?
To be an effective communicator, you must be able to identify and ______ to the communication styles of others.
What is Adapt?
Many things can happen to affect the quality of the message or even ______ it.
What is distort?
Defense mechanisms are largely _________ acts used to help us deal with unpleasant and socially unacceptable circumstances or behaviors and to make an emotional adjustment in everyday situations.
What is unconscious?
__________ communication means to afford the opportunity to examine behaviors and interactions, act as a verbal “mirror,” and restate what the patient has said for clarification by all parties
What is reflective?
_________ contact is an important tool in body language and conveying your message
What is Eye?
Visual learners make up about ___ percent of the population.
What is 65?
Talking to patients on a level they can easily understand is a skill requiring ______ _______. (2 words)
What is quick judgment?
The most commonly used defense mechanism is ________, which means holding feelings inside or forcing unacceptable or painful ideas, feelings, and impulses into the unconscious mind.
What is repression?
It is important for health care organizations, providers, and medical staff to understand and respond with _________ to the needs and preferences of patients during their health encounter.
What is sensitivity?
The encoded message takes form based upon the _______ reference points.
What is sender's?
___________ learners learn effectively through touch and movement and space and learn skills by imitation and practice.
What is Kinesthetic?
You have to adapt to a vast number of personalities when conveying _______.
What is information?
_______ can be defined as a physical, mental, or emotional response to events that cause bodily or mental tension.
What is stress?
_________ differences can create conflicts or misunderstanding between people involved in the communication process.
What is Cultural?
In responding (or providing feedback), the whole process is _______.
What is reversed?
_______ learners make up about 30 percent of the population.
What is auditory?
A communication barrier is defined as anything that gets in the way of interpreting a _______ correctly.
What is message?
__________ describes a condition in which the person becomes purposely involved in a project, hobby, or work so that a painful situation can be avoided.
What is suppression?
Be careful to respect the patient’s privacy when discussing health care issues with family members because of the legal aspect of complying with the patient’s communication wishes, which should be documented on the patient's _________ ________ _________ _______.
What is the Confidential Communication Preference (CCP) form?
_____________ is the interchange of information through thoughts, feelings, messages, or perceptions as by speech, gestures, writing, or behavior.
What is Communication?
You must watch and listen carefully to your patient and identify their style and then carefully adjust your communication to be most _______.
What is effective?
You textbook lists ___ common barriers to communication>
What is 3?
In __________, you might unconsciously blame another person for your own inadequacies.
What is projection?
As a medical assistant, you will encounter difficult or uncooperative patients who make unreasonable demands or refuse to cooperate. The best approach is to hold off any ________ ________ and try your best to accommodate the requests.
What is negative judgment?