Verbal Communication
What is the type of communication that involves speaking and listening?
Verbal communication
What type of communication uses body language and facial expressions?
Non-verbal communication
What is the term for when people speak different languages?
Language barrier
What technique involves repeating what someone said to ensure understanding?
Clarification
Why is it important to understand cultural differences in communication?
To avoid misunderstandings and show respect
True or False: Tone of voice can change the meaning of words.
True
True or False: Non-verbal communication is just as important as verbal communication.
True
True or False: Emotional distress can affect communication.
True
True or False: You should avoid making eye contact with patients to prevent discomfort.
False
True or False: You should assume all people from the same culture communicate the same way.
False
What term is used for understanding and sharing another person's feelings through words?
Empathy
What does eye contact typically show in communication?
Interest and attentiveness
What barrier might a patient face if they have hearing loss?
Sensory barrier
What is it called when you listen to someone without interrupting?
Active listening
What might a caregiver need to do when working with a patient from a collectivist culture?
Involve the family in care decisions
What is the key difference between verbal and written communication?
Verbal is spoken; written is written down.
What does crossed arms often indicate in non-verbal communication?
Defensiveness or discomfort
What is one way to overcome a language barrier?
Using an interpreter
What should you do when a patient is having trouble understanding you?
Use simple language and be patient
What is one way to help overcome language barriers?
Use a translator or translation app
Why is it important to consider the listener when speaking?
Because the message should be understandable to them.
What non-verbal cue can suggest a person is lying?
Avoiding eye contact
What barrier might occur if a caregiver uses too many medical terms?
Language barrier
What is one technique to use when speaking to someone with dementia?
Speak slowly and use short sentences
Why is it important to respect a patient’s cultural beliefs?
To provide culturally sensitive care and build trust