Patient Communication
Types of Communication Equipment
PCR
Procedures
Misc.
100
This patient is feeling what emotion?
Anger
100
What is a base station radio?
Radio hardware with a transmitter and receiver that is located in a fixed place
100
What does PCR stand for?
Patient Care Report
100
What do you do in the initial receipt of a call?
- Acknowledge the call
- Respond to the call
100
What do you NOT mention on radio delivery?
The patient's name
200
What is active listening?
Carefully listen to what they have to say, and let them know you are doing so. Acknowledge what they are saying, and do not disrupt, disagree, or give commands.
200
What is a repeater based system?
A special type of base station that receives messages and signals on one frequency and automatically retransmits them on a second, usually stronger frequency
200
Medicine is constantly changing, so as an EMT we stay consistent with continued ________.
Education
200
What do you do at the arrival point of transfer?
Notify dispatch
200
What is the #1 rule when it comes to state/local special reporting?
ALWAYS report to local law enforcement!
* Failure to do so can have legal consequences
300
What tone should you use to communicate with a patient?
Calm and confident
300
What is a scanner?
A radio receiver that searches or scans across several frequencies, stops when it receives a radio broadcast, and continues once the message is complete
300
What does CQI stand for?
Continuous Quality Improvement
300
When returning to service, why do you need to notify dispatch?
To let them know your unit is ready for another call
300
Patients will only be reimbursed for what kind of treatment?
Medically necessary
400
Why might an adult family member be an unreliable source of information during a pediatric call?
They may be panicking or upset, leading to a state of confusion.
400
What is the different between simplex and duplex communicators?
Simplex - push to talk, release to listen
Duplex - Simultaneous talk and listen
400
When it comes to legalities, what is most important in order to protect yourself?
Documentation
400
What is the average amount of time that EMS units transmit on scene?
20 minutes
400
DAILY DOUBLE
not yet implemented
500
What is Ethnocentrism?
When you consider your own cultural values as more important when interacting with people of a different culture
500
What is a Mobile Data Terminal (MDT)?
A small computer terminal in an ambulance that receives data from dispatch and displays it graphically
500
List 3 things when it comes to required information:
- Time of events
- Assessment findings
- Emergency medical care provided
- Changes in patient care after treatment
- Observations @ the scene
- Final patient disposition
- Refusal of care
- Staff person who continued care
500
What do you need to do as an EMT when you encounter refusal of care?
Document all refusal of care with detailed quotes and witness signatures
500
What do you conclude a radio communication with?
"over"