Listening
What is a conversation?
Talking to another person and listening to them.
How does eye contact affect a conversation?
Maintaining it shows you are paying attention to the speaker, looking away can make someone feel like you are not listening.
What is closed communication?
Only one person is communicating Ex: a teacher to students
Give an example of compromise.
Facilitators decide if it works.
What is paraphrasing?
It is when you restate the ideas, thoughts, statements etc. of another person's message in your own words.
How does personal space affect a conversation?
Being too close can cause someone to become anxious, being too far may appear as if you are scared or do not want to be there.
What is open communication?
Both parties are free to express their opinions.
Open mindset.
What are lead in phrases?
A sentence starter typically stated in the form of a question that asks the speaker whether they are being understood correctly or not. Ex: It sounds like you think that..., Let me see if I understand what you have been saying...
How does posture affect a conversation?
It portrays to the other party if you are listening and what mood you may be in. Slouching can be seen as not caring, turning away from someone shows you are not listening.
What are "I" Statements?
Statements that communicate how you feel about the other party's behavior.
What is the difference between problem solving and compromising?
Problem solving focuses on just solving the problem without considering the other party. Compromise involves taking both parties into consideration while trying to solve the problem.
What are reflections?
A reflection is when you state the specific emotion that you believe the other speaker is conveying.
How does tone of voice affect a conversation?
It affects how our words are interpreted. Tone can come off as respectful if a calm voice is used and disrespectful if a sarcastic voice is used.
What should you avoid when using "I" statements?
Avoid labels, oughts and shoulds, generalizing.
From the video, what could the couple have done differently to reach a compromise?
Avoid drinking, take a time out, avoid speaking over one another, avoid judgement, actively listen, paraphrase/reflect, use "I" statements to focus on behavior, avoid provocation/insults.
Give an example of paraphrasing and a reflection. (can be done together in one statement or as two separate examples)
It sounds like you are feeling exhausted after having to deal with heavy traffic this morning and a busy workday. (Facilitators decide if answer works)
How does culture affect nonverbal communication?
Some cultures have different standards for nonverbal communication. For example, eye contact is seen as disrespectful in some cultures.
Give an example of an "I" statement?
I feel upset when you do not clean the dishes after eating, I do not feel valued when you are frequently late. (Facilitator decides if answer works)
What does the STARE conflict resolution skill involve?
Start positively.
Tell the person how you feel about the event.
Ask for a solution.
Review the solution.
End positively.