Intro to conversation
what are types of messages that can be received when interacting with patients.
What is verbal and non verbal communication ?
What are questions that encourage the patient to open up and talk?
What is open-ended questions?
What are using short and simple words or repeating/ saying again in a different way facilitates understanding with the patient .
What is impaired level of understanding?
What are Guilt, loss of control, anxiety , anger, or the Grieving Process.
What is emotions responses to illness?
What are patients may not follow up if they think their beliefs are not respected.
What is important to demonstrate respect and acceptance of these practices?
What is Communication that can be written and/or spoken.
What is verbal communication?
What is paraphrasing , translating non-verbal communication into words, reflecting and summarizing to medical assistants?
What is drawing the patients out ?
What are clock-image to describe where things are or allowing the patient to take the medical assistant‘s arm to move from one place to another .
What is simple impaired?
What are physiological needs .
What is level one of maslow's hierarch of needs ?
What are dietary practices, certain herbs, or diseases and conditions that may seem ”hot” or “cold” requiring specific food for balance .
What is traditional practices and treatments?
What are Factors of non verbal communication.
What is Using body language, facial expressions, body position, and gestures ?
What are avoiding responses that express disapproval or blame , patient feels defensive, or avoiding arguing with patients.
What is avoiding responses that inhibit communication?
What is sign language, good eye contact , or using a clear voice a little louder than normal speech and short sentences to be helpful with patients.
What is hearing impaired?
What are medical assistants should foster the meeting of needs beyond physiological needs such as intervening for a victim of abuse .
What is effects of unmet needs during illness?
What is the importance of not to ridicule such beliefs because it can prevent trust?
What factors interfere with communication.
What is Distracting environment, lack of privacy, impaired understanding, emotions such as fear or anxiety or cultural differences ?
What is being silent that gives the patient time to respond and add to their information.
What is styles of communication?
What are using simple words/short sentences to facilitate understanding, or speaking clearly and directly to patient while maintaining eye contact .
What is guidelines for using a translator ?
What are empathy , self boundaries, expression of caring , or value of effective relationships with patients.
What is establishing caring relationships ?
What are providing community resources to patients and his or her families for grief .
What is effective communication between the patient and his or her family to the doctor?
What are nonverbal measures to facilitate communication.
What is Active listening , eye contact, awareness of body language ?
What are questions that can be answered with yes/no or short answers to receive effective answers for specific info.
What is close-ended questions?
What are assistance from a translator facilitates conversation if patient is uncomfortable with English.
What is language barriers?
What are physiological needs, safety & security, love & belonging, esteem & recognition or self actualization.
What is Maslow’s Hierarchy of needs ?
What are behavior practices may have a cultural origin such as the oldest male in the family may make important decisions.
What is behavior requirements?