Preventing the Problem
Troubleshooting is a skill that you refine over time. Each time you solve a problem, you increase your troubleshooting skills by gaining more of this.
Storage device problems are often related to loose or incorrect cable connections, incorrect drive and media formats, and incorrect jumper and ____ settings.
It is important to keep the computer case and internal __________ clean.
When working on a computer, you must ______ the routine maintenance tasks that must be performed on the computer components and the frequency of each task.
Motherboard and internal component problems are often caused by incorrect or loose cables, failed components, incorrect drivers, and corrupted ______.
The amount of dust and other airborne particles in the environment and the habits of the user determine how often to _____ the computer components.
A loose screw in the case can cause a _____ _____ or roll into a position where the screw is hard to remove.
Here is a list of items to verify with the customer:
-Date of the last data backup
-Contents of the backup
-Data integrity of the backup
-Availability of all backup media for a data restore
You should ask these questions before beginning any _______________ activities.
Power problems are often caused by a faulty power _____, loose connections, and inadequate wattage.
What is 8?
You should inspect power strips, UPS devices, and surge suppressors. Surge suppressors are also called this.
What is surge protectors?
Permission to work on the computer without a current backup available
Release from liability if data is lost or corrupted
Description of the work to be performed
These are all items that can be found on a _______ _______ ____.
Processor and memory problems are often caused by faulty installations, incorrect BIOS settings, inadequate cooling and ventilation, and __________ issues.
Hot computer components are more likely to break down than properly ______ components.
(Hint: What is time-frame?)
Examine all cable connections. Look for broken and bent ____.
When talking to the customer, it is important to use proper conversation _______. Here are some guidelines:
-Ask direct questions to gather information.
-Do not use industry slang.
-Do not talk down to the customer.
-Do not insult the customer.
-Do not accuse the customer of causing the problem.
Display problems are often caused by incorrect settings, loose connections, and incorrect or corrupted _______.
Finish the meme from my favorite YouTube channel, ASDF: "I like _____."
Possible answers: -trains- -grains- -brains-