4.1- The Nature of Listening
4.2- The Listening Process
4.3- Listening Strategies and Skills
4.4- Listening to Gender and Culture
4.5- The Nature of Critical Thinking
100
The process of receiving, constructing meaning from, and responding to a spoken and/or nonverbal message.
What is Listening?
100
Hearing, Understanding, Remembering, Interpreting, Evaluation & Responding.
What are the key components of the listening process?
100
125-150 words per minute.
What rate do most people talk per minute?
100
True or false: Listening behavior between men and women often differ?
True!
100
The thought process you use to analyze what you read, see, or hear to arrive at a justified conclusion or decision.
What is Critical Thinking?
200
In the business world, many executives devote a certain percent of their work day listening to others.
What is 60%?
200
Listen to others as you would have them listen to you.
What is the Golden Listening Rule?
200
The speed at which we think.
What is thought speed?
200
True or False: Men generally focus on comprehensive and analytical listening.
True!
200
A statement that identifies your belief or position on a particular issue or topic.
What is a claim?
300
Immediately after a short talk, most of us cannot accurately report ___ percent of what was said.
What is 50%?
300
The content you remember immediately after listening to a series of numbers and words.
What is short-term memory?
300
25% efficiency.
What is the percent most of us listen at?
300
True or False: Women usually don't tend to focus on the relationship between the listener and the speaker.
False!
300
A conclusion based on claims of fact.
What is inference?
400
Knowledge, Skills, and Desire.
What is R. Covey's claim?
400
The ability to restate what people say in a way that indicates you have understood what they mean.
What is Para-phrasing?
400
Listening.
What is one of the most challenging listening skills?
400
In high context cultures more attention is given to the _______ cues and the relationships among the communicators.
What is nonverbal?
400
An error in thinking that has the potential to mislead or deceive others.
What is a Fallacy?
500
40-70%, 20-35%, 10-20%, 5-10%
What is the percent of Listening, Speaking, Reading, and Writing?
500
Defensive Listening, Disruptive Listening, Pseudo listening, Selective Listening, and Superficial Listening.
What are poor listening habits?
500
Give you time to adjust your reaction and clarify what is being said.
What is listening before you leap?
500
The United States is what kind of culture?
What is Low context?
500
Jumping to a conclusion based on too little evidence or too few experiences.
What is a Hasty Generalization?
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