The general manager will be supervised by 1 of these 2 entities
Who is the Management company or Property owner
100
The _____ of lodging management can be practiced
What is Art
100
The 4 major functions of management
What are Planning, Organizing, Directing, Controlling
100
The good of the organization must be put before the good of the organization’s individual members. This is an example of what?
What is a management principle
200
A direct superior-subordinate relationship in which the superior is completely responsible for directing and exercising control over the actions of the subordinate
What is Line of Authority
200
A general manager needs this to receive additional investments
What is A persuasive case that shows the investment is worthwhile
200
True/False: When owners instruct GMs to violate brand standards, it has no effect on the hotel’s relationship with the brand.
False
200
The length of short-term goals
What is less than 1 year
200
According to the text, this is something the best managers always know
What is What needs to be done in their properties
300
The result of inspections conducted by a franchise company to ensure the standards are being met
What are Quality inspection scores
300
3 advantages of a GM reporting directly to the hotel’s owner
What are:
Better understanding of ownership goals and objectives
Direct access
Clear lines of authority
300
_______ is a financial arrangement whereby a guest is allowed to purchase hotel services and products in credit terms
What is Direct Bill
300
Hotel managers are primarily responsible for the _______ activities of a hotel.
What is Day-to-day
300
The four basic functions are seen as _________ of management
What are Building blocks
400
The individual responsible for the operation of multiple hotels in a designated geographic area
Who is the Regional Manager
400
3 disadvantages of a GM reporting directly to the hotel’s owner
What are:
Lack of owner experience in hotel operating methods
Multiple lines of authority
Issues of multiple loyalties
400
True/False: Sometimes hotels establish their own standards and inspection systems instead of following the ones laid out by the brand.
False
400
Hotel managers also play an important role in this area and therefore try to assist whenever possible
What is the Local community
400
True/False: Sometimes a staff member might have greater technical expertise in a certain area than does the general manager
True
500
This function involves leading and inspiring others
What is Directing
500
A general manager is expected to have a positive influence on what 3 items
What is the Hotel’s standing in the market, Its physical condition, and Its profitability
500
If knowing what needs to be done is the easy part of management, ___________ is the hard part.
What is Knowing how to get employees in each area to consistently address the tasks
500
4 factors that enhance the hotel’s ability to meet its objectives
What are:
Knowing the objectives
Breaking down work into logical components
Assigning qualified personnel
Informing group members about their expected accomplishments
500
Quality inspection scores are used to measure these 3 items
What are:
The effectiveness of the GM
The management team
The owner’s financial commitment to the property