Communication
True or false? It's important to be attentive to your client´s needs.
True.
give an example of body language
anything that has to do with facial expressions or body position is correct!
True or False: You should set aside a few minutes to take new clients on a quick tour of the salon.
True
How many steps are there in a consultation method?
10
How could you fix a problem with an unhappy client?
-try to find out why they are unhappy
-never argue with a client
-if it cannot be fixed honestly and tactfully explain why
A _____ can be your best asset. Wear one every day.
smile
What could crossing your arms portray?
the perception is that arm crossing means we are feeling anxious, resistant, tense, insecure, afraid, or responding to distress
What kind of attitude should you have while meeting and greeting new clients?
A positive attitude.
What might be talked about at a consultation?
Upkeep and maintenance
How early should a client arrive for their appointment
15 minutes before
Talk less _____ more
listen
Give some examples of ¨sad¨ body language
-eyebrows down
-hands over face
-frowning
-head down
-etc.
______ clients to people they may have interactions with while in the salon.
What may be helpful for clients at a consultation?
Using pictures
How should you communicate with coworkers
-treat them with respect
be honest/remain neutral
-avoid gossip
-don't take things personally
It is especially important in cosmetology where customer service is the cornerstone of _______.
success
what does leaning into a conversation portray?
You´re engaged/paying attention to the conversation.
Every new client should fill out a ____?
Client intake form.
What's the first step in a consultation?
Review the intake form
What should you separate at work?
Your professional relationship with clients and your personal relationship with them
You can communicate through words, voice inflections, facial expressions, body language, or ______ tools
visual
Define Body Language
the process of communicating nonverbally through conscious or unconscious gestures and movements
What is a client intake form used for?
Used in beauty and wellness services as a questionnaire that discloses the client's contact information, products they used, hair/nail/skin care needs, preferences, and lifestyles. May also include medications and medical issues.
What types of styles should be recommended to clients?
Styles that look good with their face shape
What should you do when finished with a service?
Record results on a service record card