consists of such things as movements,gestures,body positions, vocal qualities, and a variety of unspoken signals sent by people, often in conjunction with verbal messages.
What is non verbal messages
100
qualities of the voice that send powerful non-verbal messages.
What is vocal ques
100
Refers to the sound of one's voice. Terms often attributed to voice quality are raspy,nasal,hoarse,and gravelly.
What is voice quality
100
Technique used to gain attention when speaking to allow thought, or to process information recieved.
What is silence
100
Nonverbal messages sent on the basis of how close or far someone stands from another person.
What is spatial cues
200
nonverbal communication cues that send powerful messages through gestures, vocal qualties, manner of dress, grooming, and many other ques.
What is body language.
200
Refers to the change in tone of the voice as one speaks. this quality is also called inflection and adds vocal variety and punctuation to verbal messages.
What is pitch
200
Refers to the manner or clarity in which verbal messages are delivered.
What is articulation,enunciation or pronunciation
200
The scientific study of relationships between signs, symbols, and words and their meaning.
What is semantics
200
Any aspect of the workplace with which a customer comes into contact.
What is enviromental cues.
300
The study of pupil reaction to stimuli.
What is pupilometrics
300
refers to loudness or softness of the voice when speaking.
What is volume
300
A verbal technique of delaying response in order to allow time to process information recieved.
What is pauses
300
Nonverbal characterisitics exhibited by service providers that can send a variety of messages that range from being a professional to having a negative attitude.
What is appearance and grooming
300
Refers to factors used to send messages that impact a customer's perception or feeling about a service provider of organization.
What is miscellaneous cues
400
Refers to how one sits or stands in order to project various nonverbal messages.
What is posture
400
Refers to the sound of ones voice. Terms often attributed to voice quality are raspy,nasal,hoarse,and gravelly.
What is voice quality
400
Noises that can interfere with messages being effectively communicated between two people.
What is interferences
400
The healthy maintence of the body.
What is hygiene
400
amount of attention given to a person or project.
What is time allocation
500
Consists of voice qualites, made as someone speaks, which let our speaker know that his or her message is being listened to and followed.
What is paralanguage
500
Refers to the number of words spoken per minute.
What is Rate of speech
500
Verbal sounds, words, or utterances that break silence but add little to conversation.
What is verbal filters
500
Relates to the invisible barrier surrounding people in which they feel comfterable interacting with others.
What is proxemics
500
includes the acceptable rules,manners,and ceremonies for an organization,profession, or society.