random
what is the name of the textbook we are reading? (we ran out of questions)
Introduction to Business and Professional Communication
what is the attention statement?
what is the message to capture the audiences attention.
what are the 3 categories of language rules?
what is syntactic, semantic, and contextual rules.
A ____ is a word that has lost its purpose or impact through overuse.
What is Cliché
what does it mean to "define your terms" in the strategies for verbal communication?
be aware when you rethink vocabulary, or explain the meaning to the audience if they don't understand a word.
what is the triangle of language.
how words relate to the thought, which refer to a subject or object
what is a residual message?
A massage or thought that stays with the audience after the communication is over.
what are contextual rules?
govern words and their meaning due to the context and social customs.
______ is occupation specific language used by people of a specific profession. (Ex: people not understanding a conversation between two scientists)
What is jargon
What are the six strategies for improving verbal communication?
Define your terms, choose precise words, consider your audience, take control of your tone, check for understanding, be results oriented.
language is _________ and _________
what is arbitrary and symbolic.
What is a primary message?
What is the intentional content both verbal and nonverbal.
what is the abstraction ladder?
what is the extreme levels of abstraction, from concrete to abstract.
Use of newly invented words to take the place of standard or traditional words with the intent of humor or simplified communication (Ex: ts pmo)
What is slang
what does it mean to be result oriented?
know that after the presentation, the end result and goal has to be met.
____ is the deliberate use of words to disguise, obscure, or change meaning.
what is doublespeak
Auxiliary messages
what are the intentional or unintentional ways a primary message is communicated
what is syntactic rules?
what is the governing of the order of words in sentences
____ is a form of slang that involves putting down people of various cultures, races, or gender.
What is Sexist and Racist language.
Why is it important to use precise words during communication?
What is to increase the audiences' understanding of the message.
what is language?
often symbols, words, and or gestures that are put together to mean a message.
What are the 5 components of a message?
Attention statement, introduction, body, conclusion, and residual message.
what are semantic rules?
govern the meaning of words and how to interpret them.
_____ involves substituting an acceptable word for an offensive or controversial word that conveys a similar meaning.
What is a Euphemism.
how do you consider your audience?
use contextual cues by the audience and your choice of words and their implications.