Leadership Focus
Task assignment and negotiating a contract are examples of management-based activities, while career planning, team member recognition, and team brainstorming are all examples of what?
Leadership
What are the 4 types of communication?
Which of these interactive communication methods are likely to have the biggest impact?
a) Audio recording
b) face-to-face at a whiteboard
c) email
B. Face-to-face at a whiteboard
In the Theory of X,Y,Z, this describes people who are willing to work without supervision and want to achieve.
a) X
b) Y
c) Z
B. Theory Y.
Which one of the following is not a technique used in conflict?
a) Withdrawal
b) Analysis and Discovery
c) Forcing
d) Compromising
B. Analysis and Discovery
This is a well-known set of interpersonal skills associated with having greater leadership success. It describes the ability to perceive, evaluate, and control emotions is yourself and in others.
Emotional Intelligence
Formal
briefings, meetings (formal verbal)
project charter, contract (formal written)
A key aspect of planning communications is determining the optimal technology to communicate information. Which of these is a good question to help a project manager determine which technology to use?
a) What technology is the team familiar with?
b) What communication method is most cost effective?
c) What technology is the project manager most comfortable with?
A. What technology is the team most familiar and comfortable with?
This theory states that people are most motivated by one of three needs: Achievement, Affiliation, Power. This is called the __________ Theory of Needs.
a) Shu-Ha-Ri
b) Dreyfus Theory
c) McClelland Theory
d) Maslow Theory
C. McClelland Theory of Needs
What is the technique described in this situation: "Since we cannot decide on the purchase of new computers, we will have to wait until our meeting next month."
Withdrawl
What kind of leadership is it when the leader ensures team members can effectively do the work in order to deliver business value.
Servant Leadership
It is the responsibility of the 'sender' to make sure the 'receiver' has received and understood the message being sent.
True or False?
False. It is up to the receiver to make sure they have received and understood the entire message.
Of the below, which is not one of the 5 Cs of communication?
a) clear and purposeful
b) controlled flow of words and phrases
c) confirmed understanding
5 Cs are:
Correct grammar and spelling
Concise and well-crafted
Clear and purposeful
Coherent and logical
Controlled flow of words and ideas
Herzbert's Two-Factor Theory of Motivation deals with hygiene factors and motivating agents. Which of the following do not describe an example of a hygiene factor?
a) salary
b) status
c) recognition
d) personal life
C. Recognition. Recognition is a Motivating Agent.
What is the technique described in this situation: "We talked about new computers enough. The decision has been made to not get them."
Forcing
a) Empowerment
b) Control
c) Direction
d) Practices
e) Effectiveness
f) Communication
B, D
Name 2 examples of nonverbal communication.
gestures, facial expressions, body language
This is described as when the receiver confirms they are listening, accurately reflects back on the speaker's remarks, expresses agreement or disagreement, and asks for clarification as necessary.
Active Listening
In Maslow's Hierarchy of Needs, what is the most basic need for a person to feel motivated?
a) esteem
b) safety
c) self-actualization
B. Safety
Physiological, Safety, Social, Esteem, Self-actualization.
This technique is where the parties openly discuss differences and try to incorporate multiple viewpoints to arrive at a consensus.
Collaborating (problem-solving)
What are the 4 core competencies of emotional intelligence?
Self-awareness
Self-management
Social Awareness
Relationship Management
What is the preferred order of project team communication flow?
a) project managers, PMO, sponsor, stakeholders
b) customer, team leaders, program managers, PMO
c) stakeholders, program managers, PMO
B.
1. Customer, sponsor, other stakeholders
2. other project managers, scrum masters, team leaders
3. portfolio and program managers
4. PMO
Name the 3 communication methods.
Interactive Communication
Push Communication
Pull Communication
This behavior aligns with what primary need, according to McClelland's Theory of Needs: These people work best when cooperating with others. They seek approval rather than recognition.
a) affiliation
b) power
c) professional growth
d) recognition
C. Affiliation
Administrative procedures
Schedules
Project Priorities
Cost
Personality
Technical opinions
Resources
1) Schedules
2) Project Priorities
3) Resources
4) Technical opinions
5) Administrative procedures
6) Cost
7) Personality