Hearing vs. Listening
___________ is a passive process, and _______________ is an active process.
What is HEARING and LISTENING, Alex?
While traveling in Spain this summer, Kayla had some difficulty understanding the people she met, even when they spoke English. The accents Kayla heard could be considered which of the following?
1. Source distraction
2. Failure to focus on a message
3. Medium distraction
4. Situational distraction
What is SOURCE DISTRACTION?
_____________ listening can be demanding because it requires that we both listen to the message and analyze its content.
1. Comprehensive
2. Critical
3. Empathetic
4. Appreciative
What is CRITICAL?
You ask a friend how she is and she responds by saying, "I'm fine." You can tell by her expression and tone that she is not fine. This part of the listening process is called ___________.
1. Empathy
2. Interpreting
3. Hearing
4. Understanding
What is INTERPRETING?
Explain what appreciative listening is.
What is LISTENING FOR PLEASURE?
Which statement is correct?
1. Hearing someone means you are also listening.
2. Listening is a physical process that involves sound waves.
3. When you listen to someone speak, you have heard them as well.
4. Hearing is connected to evaluating.
What is “When you listen to someone speak, you have heard them as well.”?
Any assumption made or attitude we have about a person, an issue or a topic before we have heard all the facts is a(n)
1. Opinion
2. Situational distraction
3. Source distraction
4. Biac
What is a BIAS?
When Jake went to buy a new care, he took a small notebook and wrote down facts that the salesperson told him as they looked at several different cars. Jake engaged in _____________ listening.
1. Comprehensive
2. Appreciative
3. Empathic
4. Written
What is COMPREHENSIVE listening?
Weighing the credibility and accuracy of the message to make an assessment about the information requires _____________________________.
1. Bias
2. Remembering
3. Evaluating
4. Interpreting
What is EVALUATING?
Explain what empathic listening is.
What is listening to another person by responding nonjudgmentally to his or her physical and/or emotional needs?
Which of the following does NOT describe listening?
1. It is an active process involving several mental processes during communication.
2. It involves use of the ears and the brain to process sound waves.
3. It is about understanding and receiving messages.
4. It is fundamental to the collaborative part of the definition of communication.
What is “It involves use of the ears and the brain to process around waves.”?
Melissa heard her mom talking about her day at work, but Melissa couldn’t stop thinking about the poor grade she received on her Anatomy test that afternoon, so she did not hear her mom when she asked her a question. The listening problem Melissa is most likely experiencing is:
1. Bias
2. Medium distraction
3. Failure to focus on the message
4. Source distraction
What is FAILURE TO FOCUS on the message?
_____________ listening requires that one put aside all distractions and focus on one’s conversational partner in an effort to be supportive, caring, and warm.
1. Comprehensive
2. Critical
3. Empathic
4. Appreciative
What is EMPATHIC listening?
HURIER, the acronym for the six-step listening process, stands for ________________.
1. Hearing, understanding, responding, investigating, and remembering
2. Hearing, understanding, remembering, interpreting, evaluating, and responding
3. Hearing, understanding, responding, interpreting, evaluating and remembering
4. Hearing, understanding, remembering, investigating, evaluating, and responding
What is hearing, understanding, remembering, interpreting, evaluating, and responding?
Explain what listening is.
What is the active process of receiving and understanding spoken or written messages?
When a friend is telling you about the great new restaurant she visited, you are distracted by an awesome looking car and do not attend to your friend’s message. This situation demonstrates which of the following?
1. You have heard your friend but you weren’t really listening.
2. Listening involves receiving sound waves.
3. Hearing is an active process involving attending to messages and making meaning.
4. You listened to your friend, but you didn’t really hear her.
What is “You have heard your friend, but you weren’t really listening.”?
What type of distraction comes from environmental disturbances that keep you from listening?
1. Medium disturbances
2. Source distractions
3. Judging too soon
4. Situational distractions
What is SITUATIONAL DISTRACTIONS?
Which type of listening is best when you need to form an opinion or make an important decision?
1. Comprehensive listening
2. Empathic listening
3. Appreciative listening
4. Critical listening
What is CRITICAL listening?
During which step of the listening process might others judge your listening skills?
1. Hearing
2. Interpreting
3. Evaluating4. Responding
What is RESPONDING?
Explain what mindfulness is.
What is the ability to remain in the present moment and be fully aware of the speaker, the environment, and the message?
True of False:
There is no major difference between hearing and listening.
What is FALSE?
(WHY is it false?)
When someone has listening anxiety, they might fear which of the following?
1. Being judged for not remembering information correctly
2. No one listening to the speaker’s message
3. Judging another person due to stereotyping
4. Not being able to hear information because it is spoken too softly
What is BEING JUDGED FOR NOT REMEMBERING INFORMATION CORRECTLY?
The ability to understand the different stimuli around us in order to process the meaning is considered ________________listening.
1. Empathic
2. Discriminative
3. Critical
4. Comprehensive
What is DISCRIMINATIVE?
Which of the following is NOT RECOMMENDED when interpreting a message?
1. Ask questions
2. Be holistic in using what you know about the context and person as a whole
3. Consider the medium through which the message was sent
4. Quote the message verbatim.
What is QUOTE THE MESSAGE VERBATIM?
Explain what source distractions are.
What is behaviors or mannerisms of the message source or the characteristics of a mediated message that detract from the ability to listen?