The Process of Listening
This concept explains why just having good ears doesn’t make someone a good communicator....
What is HEARING VS. LISTENING
This part of the body puts sensations through our ears and gives them meaning....
What is THE BRAIN
This phrase describes fully focusing on a speaker without distractions; no phones, no side conversations, and no multitasking....
What is UNDIVIDED ATTENTION
The first step in the listening process....
What is RECEIVING
Eye contact, nodding, asking clarifying questions, and avoiding distractions are all behaviors associated with this communication skill....
What is ACTIVELY LISTENING
Choosing what to focus on versus reacting without thinking....
What is SELECTIVE ATTENTION VS. AUTOMATIC ATTENTION
The key strategy for confirming accuracy and getting more information....
What is using clarifying QUESTIONS
The second step in the listening process....
What is UNDERSTANDING
This kind of listening asks you to step into someone else’s shoes before responding.
What is EMPATHETIC LISTENING
The mental workspace where your brain stores information while you think....
What is WORKING MEMORY
Staying calm and letting the speaker finish their point...
What is BEING PATIENT
The third step in the listening process....
What is EVALUATING
Often used when making decisions, reading persuasive messages, or assessing arguments, this listening style goes beyond simply understanding; it requires judgment....
What is CRITICAL THINKING
Brief storage vs. the brain’s permanent archive....
What is SHORT-TERM VS. LONG-TERM MEMORY
This term describes the level of involvement, focus, and participation a listener shows during a conversation....
What is ENGAGEMENT
The fourth step in the listening process....
What is REMEMBERING
Unlike critical listening, this type of listening focuses on entertainment and emotional satisfaction....
What is LISTENING FOR ENJOYMENT
The fifth step in the listening process....
What is RESPONDING