Communication
What is Verbal Communication?
Meaning of words is often subjective
What is building trust based on?
Social relationships
What is emotional intelligence?
The ability to solve emotional problems
What are meetings?
Where teams share information, make decisions, solve problems, and make sense of their purpose.
_______ are useful for promoting team discussions.
Asking questions (specifically open-ended)
What is Non-verbal communication? Give an example.
Can replace, emphasize, contradict verbal communication
Ex: Crossing arms, posture, facial expressions etc.
What is a result of ineffective communication?
Dysfunctional processing of information, leading to poor decisions
Name two components of emotional intelligence.
- Self-awareness
- Empathy
- Emotional regulation
- Relationship management
What are the three stages in facilitating team meetings?
- Start-up
- Facilitate Meeting
- Wrap-up
Name a technique that can improve a teams ability to accept feedback about its performance
- Focus on the future
- Focus on specific behaviors
- Focus on learning and problem solving
What does effective communication foster? Name two.
- Trust
- Establishes norms
- Develops collaboration
- Develops a creative climate
Name two techniques that help to rebuild trust.
- Sincere apologies
- Act trusting and demonstrate your support for those in the group
- Promote cooperation in the group
- Review group goals and gain commitment for common actions
- Establish credibility by making sure that actions match words
What does team emotional intelligence enhance? Name two.
- Trust
- Cohesion
- Ability to work under stress
Poorly structured meetings are often dominated by few members - in a typical four-person group, two people do more than ___% of the talking; in a six-person group, three people do more than ___% of the talking
70%;85%
Communication is an ongoing process of what?
Members are continuously influencing others and are influenced by other team members
What does bypassing mean? What is it a source of?
What is psychological safety in teams?
The perception that members are free to take interpersonal risks and to express their thoughts and feelings without fear of consequences.
Describe: Relationship management & Self-awareness
Relationship management: The ability to respond to others' emotions with respect and concern for the relationship
Self-awareness: The ability to identify, understand, and discuss one's emotions
Name two of the guidelines for organizing and conducting effective meetings
- Only have a meeting when there is no other alternative
- Distribute an agenda several days before the meeting
- Keep the meeting on time
- Manage disruptive behaviors
- Summarize important discussions and decisions
- Evaluate the group process at the end of each meeting- Distribute minutes of the meeting
Name three communication skills for team meetings
- Ask questions
- Listen Actively
- Give constructive feedback
- Manage feelings
Name one part of the transaction model.
- Senders and recipients
- Reciprocal influence
- Communication is dynamic, changing process
Communication Climates: Describe Control versus Problem Orientation
Control: Telling people what to do. People tend to respond negatively to demands placed on them by others.
A more effective pattern is to focus on the problem and invite ideas for solving the problem. This allows for productive communication aimed at solving the problem rather than placing demands.
How can teams improve emotional intelligence?
- Team leaders model appropriate behavior
- Teams can develop behavioral norms
- Use experiential group activities
- Team based learning approaches - Also help build social bonds
Name three communication activities of the facilitator.
- Maintain an open and collaborative climate
- Manage disruptive behaviors
- Manage differences
- Summarize important decisions
- Evaluate the group process
Masculine: Embodies independence, competition, exerting control, reporting knowledge
Feminine: Embodies interdependence, cooperation, empowerment, interest in others, participation