A
Which is NOT a stage of effective listening?
a. Hearing
b. Interpreting
c. Memorizing
d. Responding
c. Memorizing
What types of listening styles is reflected below?
Prioritizes concern for the speaker’s emotions or interests
Seeks to forge or strengthen relationships or connections
Relational Listening
True or False:
Fear, adrenaline, or anger can cloud somebody's ability to listen effectively.
True!
Remember the Office clip?
What type of listening can be described with the attributes below?
Goal is to evaluate or analyze
More active, engaged process
Taking in information to evaluate or judge it
Critical Listening
Someone who has ADHD or has trouble multitasking might be prone to what type of communication barrier?
Information Overload
Which type of response is the MOST active?
a. supporting
b. stonewalling
c. advising
d. backchanneling
c. advising
DAILY DOUBLE!!!!! Who was listening?
What fact is is NOT true about our lovely professor?
a. he is originally from upstate NY
b. He worked in the professional golf industry
c. He went to school in Miami
d. His favorite pizza is from Luigi's
B. He worked in the professional golf industry
False! He worked in the TENNIS industry
T or F: Culture has a very minimal affect on how a person communicates.
FALSE (duh!)
Your older grandparents have started the yearly political debate at the Thanksgiving dinner table. Which of these common barriers might take place in this type of conversation?
a. rebuttal tendency
b. competitive interrupting
c. closed-mindedness
d. ALL OF THE ABOVE!
What type of listening are reflected in these examples: sitting for a lecture, watching the news, listening to the GPS.
Informational Listening
True or False:
Listening skills do not apply when having conversattions online, because they are not face-to-face and you cannot use non-verbal cues
FALSE
Although some skills do not apply, other skills do. You must still be analytical, understanding of other perspective, craft responses, etc
Which is NOT a cultural aspect that would affect your understanding/listening?
a. gender
b. country of origin
c. experiences
d. personality
d. personality
Define "Confirmation Bias"
A tendency when you only listen to what benefits you or you beliefs.
What are the two defined types of "noise" when talking about common barriers?
Physiological and Physical
What is the difference between empathetic listening and sympathetic response?
Empathetic listening involves putting yourself in the place of the speaker, using your own experiences to aid your response.
Name a profession that typically has advanced listening skills, in comparison to other fields.
Social Worker
Name 3 different mediums of nonverbal communication.
Eye contact
Use of physical space
Use of artifacts
Hand gestures
Smiling, frowning
Only hearing what you want to hear is called...
Psuedolistening/ Selective Attention
A good listener does not blindly accept claims, they ________ to build up validation.
ask questions
True or False:
Hearing is active, listening is passive.
FALSE