Chapter 6 Vocabulary
The length of time you've known a person
What is Duration?
Listening without expressing judgment
What is nonjudgmental?
Two major roles of critical listening
What is recall and assess information
A commercial with a basketball player playing and wearing Air Jordans
What is Ethos
Detailed and particular
What is Specific?
Feeling of closeness and trust for another
What is Intimacy?
Providing positive and helpful feedback
Role as a listener when you using empathic listening
What is what yourself in speaker's shoes--attentive, supportive, and nonjudgemental
A commercial trying to raise money for Africa and showing starving children
Connected to the issue at hand
What is relevant?
Specific convention of behavior
What is protocol?
Listening with full concentration.
What is attentive?
Three Factors that influence communication choices
A commercial that tells the benefits of using this new medication
What is Logos?
Raising or lowering the voice
What is Volume?
The quality that allows people to speak without giving offense
What is tact?
Active listening process during which you mirror a speaker's thoughts and feelings back for further process
What is reflective listening?
5 strategies of interpersonal communication
4 out of 5 dentists recommend
What is Ethos.
The pace at which one speaks--fast, medium, or slow
What is rate?
The use of vocal effects to express meaning
What is paralanguage?
The art of using language effectively, especially in public speaking
What is rhetoric?
Four critical listening strategies
What is Keeping track of the information, predicting what comes next, mapping the main ideas, and note taking
"Open a Coke, Open Happiness"
What is Pathos
The pitch of the voice when speaking?
What is inflection?