Verbal Dynamics Listening Nonverbal Communication Functions of Nonverbal Cues

100

What are words?
tools with which people make sense of the world and share that sense with others

100

What is listening style?
a person’s preferred way of making sense of spoken messages

100

What is nonverbal communication?
A behavior that does not rely on written or spoken words

100

What is mirroring?
Imitating other’s nonverbal behavior to get “in syc” with whom we interact

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What is bypassing?
This takes place when two people assign different meanings to the same word

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What are four identified listening styles?
People-oriented listeners, action-oriented listeners, content-oriented listeners, and time-oriented listeners

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What is proxemics?
The study of how close or far away we choose to be to other people in regards to our relationship with them

200

What is lying?
lag time in a response to a question, reduced eye contact, or deliberate pronunciation can be an indicator of this

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What are allness statements?
statements that are simple but untrue generalizations

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What are barriers to listening?
Outside distractions, an uncomfortable chair, a headache are examples of this

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What are facial expressions and vocal cues?
The two prime sources of information for interpersonal relationships

300

What is perception checking?
the skill of asking someone whether your interpretation of his/her unspoken message is accurate

400

What are conversational styles?
the overlapping and turn-taking style are examples of this

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What is active listening?
An attempt to clarify and understand another’s thoughts and feelings
   

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What is meaning?
from words, people create their own

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What is listening?
A skill that can be improved with practice
   

Chapter 6 Enhancing Group & Team Communication Skills

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