1
Managers who must be familiar with the Equal Employment Opportunity Commission regulations are ____ managers.
Marketing or Human Resources
Human Resources
As Shelly Jones, manager of Sears, hands out customer questionnaires to get a better idea of customers’ needs as well as their concerns, she is exercising which facet of total quality management (TQM)?
Customer Service or Leadership
Customer Service
Scott is in charge of managing, selling, and distributing the company’s products. Scott is a(n) ____ manager.
Marketing or Operations
Marketing
Which of the types of leadership is personality dependent?
Entrepreneurial or autocratic
Entrepreneurial
What is a disadvantage associated with the participative style of leadership?
It is a time consuming process
It has a limited structure
It is a time consuming process
Vince Martin has been described as a visionary. He ahs the ability to think in abstract terms and see how all the pieces of his company fit together. Vince has ____ skills:
Conceptual or Technical
Conceptual
Which of the following is a TQM tool?
Benchmarking or SWOT
Benchmarking
Jack is reviewing the recently implemented sales strategy the company developed and considering whether or not the company made the right decision. Jack is in the ___ stage of the managerial decision-making process.
Implementing and evaluating a solution or
Selecting an alternative
Implementing and evaluating a solution
The ___ leadership style tends to take initiative and be visionary along with being task oriented.
Autocratic or Entrepreneurial
Entrepreneurial
Which of the following is not a basic step of benchmarking?
Goal Setting or Forming a benchmark team
Goal setting
Managers who create and manage systems that convert resources into goods and services are known as ___ managers.
Operations or Financial
Operations
For a total quality management program to be effective, it must be treated as a top priority by ___.
Human Resources or Top Management
Top Management
The chief executive officer of Chrysler provides his organization with leadership and overall guidance, and he is generally responsible for interpreting the organization’s mission. He would be most properly classified as a(n) ____ manager.
Administrative or Human Resources
Administrative
Accounting and investments are areas within which management field of specialization?
Operations or Finance
Finance
As Kyle conducts his annual evaluations of his employees, he notices that Connie and Debbie have both been less productive since they were relocated in the same department. Kyle is in what stage of the managerial decision-making process?
Identify in the problem or opportunity or
Generating alternatives
Identify in the problem or opportunity
The manager who provides overall guidance and leadership for the entire corporation is known as the ____ manager.
Administrative or Marketing
Administrative
Kelly is in charge of both accounting and investments and all of the employees involved with these functions at her firm. Kelly is a(n) ____ manager.
Operations or Financial
Financial
Once a manager has identified a problem, he or she can generate alternatives to that problem. After this is done, the manager _____
Implements the solution or
Determines the best alternative
Determines the best alternative
Managers charged with managing the organization’s formal human resources program are ____ managers.
Human Resources or General
Human Resources
Jeanine has formal power in the Coffee Lovers, Ltd. Organization while Sam has informal power. One of the primary differences between Jeanine and Sam is that Jeanine has ____ within the organizations while Sam does not.
Interpersonal style or Authority
Authority
Robin Baker, a top manager at Westinghouse, has recently been put in charge of a new multi-million dollar project. She selects several individuals to participate in this effort and assigns each certain tasks to perform. Furthermore, she has set up a group hierarchy and indicated that all decisions must be routed through this chain of command. Robin is exhibiting which leadership style?
Autocratic or Democratic
Autocratic
A manager who has the ability to see the big picture of an organization and to understand how the various parts of the organization can fit together has ____ skills.
Analytic or Conceptual
Conceptual
The overall financial benefits of TQM do not include ___.
Reduced competition or Lower Operating Costs
Reduced Competition
The manager of a McDonald’s restaurant is an example of a(n) ____manager.
Middle or First Line Manager
First Line Manager
When a manager identifies an opportunity, he or she generates alternatives to pursue the opportunity, selects one of them, implements it, and then evaluates the results. This manager is acting out the ____ process.
Decision Making or Managing
Decision Making