Importance of Effective Decision Making
Improving Critical Thinking
Nurturing Creativity and Innovation
Problems and Solutions
Who said that...?
100
What are the seven commonly used decision-making tools?

-Decision Tree

-Cost-benefit analysis

-ABC Analysis

-PERT chart

-Quality Circle

-Six Sigma Six Thinking Hats
100
What is Critical Thinking?
The process of evaluating what other people write or say in order to determine whether to believe their statements.
100
What is Creativity?
A thinking process that solves a problem or achieves a goal in an original and useful way.
100
What is a problem?
A puzzle looking for an answer.
100
Who said this, "Creativity requires the courage to let go of certainties."?
Erich Fromm; Page: 169
200
What is it called when group members go along with an idea simply because the majority likes it?
Group Think
200
What is Recognizing Deceptive Arguments?
What is the ability to recognize deceptive arguments is crucial to critical thinking because some people can be easily persuaded into a particular point.
200
Who was the professor that estimated that in 1900 only about 10% of the U.S. workforce worked in creative occupations?
Professor Richard Florida
200
What is brainstorming?
A problem-solving technique that involves the spontaneous contribution of ideas from all members of the group.
200
Who said this, "If you can't answer a man's arguments, all is not lost; you can still call him vile names."?
Elbert Hubbard; Page: 166
300
What are the five types of assistance offered by Decision Support Systems?

-Model driven

-Communications driven

-Data driven

-Document driven

-Knowledge driven
300
What is Ethnocentrism?
The specific form of stereotyping in which one’s own nationality, religion, or cultural traditions and customs are superior to others.
300
Who can be creative?
Everyone!
300
Which is not one of the ways to analyze the problem? Define it clearly, collect and analyze all information pertinent to the problem, try to uncover all relevant data, be objective, see the situation as you think it is, not as it actually is, don’t let emotions color your perception, quantify the problem, examine all facets of the issue and identify the source of the problem.
See the situation as you think it is, not as it actually is. You should always see it as it actually is, and not let your opinion get in the way.
300
Who said this, "For every expert there is an equal and opposite expert; but for every fact there is not necessarily an equal and opposite fact."
Thomas Sowell; Page: 165
400
What is the 80-20 rule?
The idea that 20% of your problems will count for 80% of your losses and gains.
400
How many types of Deceptive Arguments are there?
Six
400
What are the five stages of the creative process?
-Preperation -Concentration -Incubation -Illumination -Verification or Elaboration
400
While implementing a plan, should you consider that you may have to alter your plans and be ready?
Yes, you can implement the idea by carrying on your best solution.
400
Who said this, "A lot of people have dreams and never do anything about them. When you have ideas and dreams do something about it."
Paul Newman; Page: 170
500
What are five keys that will improve the quality of the thought processes that go into making a decision?

-Distinguish Fact from Opinion

-Understand the differences between primary and secondary sources

-Evaluate information sources

-Recognize deceptive arguments

-Identify ethnocentrism and stereotypes
500
What is Primary Source?
The original material that has not been interpreted by someone else.
500
What are not usually immediately embraced in a company?
New ideas.
500
Name two ways to try and solve a problem.
-Overanalyzing, which can lead to inaction -Not taking necessary action, or acting too quickly -Erring in judgment or execution -Not having a back-up plan -Not involving others in the problem- solving process -Perceiving the problem incorrectly
500
Who said this, "One thing is sure. We have to do something. We have to do the best we know how at the moment... If it doesn't turn out right, we can modify it as we go along."
Franklin D. Roosevelt; Page: 159
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