6.3 Staff Performance & Achieving Business Objectives
What term describes how well employees carry out their job activities?
Staff performance
What process determines current and future staffing requirements?
Human resource planning
What can technology make some existing jobs?
Redundant
Recruiting an existing employee to fill a vacancy is what type of recruitment?
Internal recruitment
A motivated employee works harder and produces more output. What business measure is likely to improve?
Productivity
A business forecasts how many employees it will need next year. What process is it undertaking?
Human resource planning
A business introduces new accounting software. What may existing employees need?
Technology training
A business advertises a vacancy on its private employee network. What method is this?
Intranet posting
A café hires experienced baristas who serve customers faster. Which business objective could this support?
Increased sales
A business needs employees with programming knowledge but has none internally. What staffing issue has been identified?
Skills gap
A company introduces advanced software and retrains existing workers rather than replacing them. What benefit can this provide?
Lower cost
ALDI advertises vacancies on its own careers website. What type of recruitment is this?
External recruitment
Poorly performing employees increase costs while output remains unchanged. What business objective is threatened?
Profit maximisation
A business discovers it will need more qualified workers than are currently available. What situation has it identified?
Staffing shortage
Employees work from home but answer emails late at night. Which employee expectation may be negatively affected?
Work-life balance
Why might external recruitment help a business seeking fresh approaches?
New ideas
A retailer wants higher market share but its employees provide poor customer service. What staffing issue should management address first?
Staff performance
A business analyses its goals, technology, staff turnover, productivity and budget before deciding how many workers it needs. What process is this?
Organisational analysis
Technology allows employees to work anywhere, but work and personal life become blurred. What employee expectation is threatened?
Work-life balance
A business needs specialist employees and wants the widest possible applicant pool. Which recruitment type should it favour?
External recruitment