6.3
Which is not part of Group Cohesiveness?
a. Feeling of loyalty
b. Degree of togetherness in a group
c. Tolerability of conflict
Tolerability of conflict
What is a Time-Oriented Listener?
a. Prefer brief messages
b. Always aware of the time remaining
c. Keep teams on schedule
d. All the above
All the above
What percent of the emotional portion of a message is communicated nonverbally?
a. 93
b.65
c. 97
d. 83
a. 93
What is the correct signal that a member in a group may use when he/she believes that it is appropriate to change or move on to a different topic?
a. Ignoring what the other team members are doing and starting to work on the next topic
b. Interrupting a conversation nicely
c. Leaning forward
d. Getting up and leave
c. Leaning forward
Virtual teams have less of:
a. Trust, stability, love
b. Cohesiveness, trust, satisfaction
c. Cohesiveness, conflict, satisfaction
Cohesiveness, trust, satisfaction
Which is not one of 3 ways to overcoming obstacles of effective listening
a. Ignoring your own thoughts
b. Knowing anyone can have good ideas
c. Avoid interactions
d. Not making assumptions
c. Avoid interactions
What is the most important revealer of emotions?
The face
True or False?
Immediacy refers to behaviours that communicate influence and status.
False
Regular meeting or face-to-face communication increases ______.
a. relationship
b. honesty
c. trust
trust
What is Active listening?
Active listening is an attempt to clarify and understand another’s thoughts and feelings.
True or False:
Emotions and feelings are typically expressed verbally rather than nonverbally.
FALSE
What is perception checking?
The skill of asking someone whether your interpretation of his or her unspoken message is accurate
True or False:
Cohesiveness is not a combination of forces that holds people in groups.
False
What are the 3 barriers to communication?
Bypassing
Allness statements
Fact-inference confusion
What are 3 examples of non verbal communication?
Eye contact
Body posture
Facial expression
How do people derive meaning from nonverbal behaviour?
1) immediacy or liking, (2) power, and (3) responsiveness.
If people notice that they derive benefits from a group that no other group provides, their attraction towards that group will __________?
Strengthen
Name 2 of the 4 different learning styles?
People-Oriented Listeners
Action-Oriented Listeners
Content-Oriented Listeners
Time-Oriented Listeners
What are Emblems?
Nonverbal cues that have specific verbal counterparts and are shared by all group members
What are the 3 steps to perception checking.
Observe someone's non verbal behaviour
Think about that behaviour may mean
Check your perception by asking whether your interpretation is accurate