Chapter 7
Name two things that determine the effectiveness of your listening and responding skill.
Your...
The actual...
1.Your intentions and attitudes
2. The actual phrasing of your response
When the goal is important to you and your relationship has no future. You do what?
Negotiate to win
Nearly ___% of all adults suffer adverse health effects from stress
50%
Long-term anger tends to be rational
True or False
What is the direct exposure to the most feared stimulus or situation?
Flooding
What is determined by your underlying feelings or attitudes toward a situation
Intentions
What is the goal of problem-solving negotiations?
Discover an agreement that benefits everyone involved
When you get angry at others the result can be__ or __
Constructive or destructive
Anger is usually a defense against something
True
things we are endowed with and cannot change, such as culture, gender, race/ethnicity, physical characteristics
Inherited traits
Name an element of listening (there are 5)
Hearing, attending, understanding, responding, and remembering
In a study of business executives, the most competent executives primarily used
Smoothing and Problem solving
Belief accepted without proof makes you depressed, anxious, or upset
Irrational assumption
Very high stress is damaging, but very low stress is beneficial. No stress is bad for you. True or False.
True.
Things we develop throughout our lives such as, education, occupation, lifestyle, customs, habits, mannerisms, styles of speech
Acquired traits
Focusing on some messages and filtering out others
Attending
When the goal is of no importance to you but the relationship is of high importance
teddy bear; smoothing
Type of anger, feel more energy, motivation, challenge, excitement, other person feels friendship, gratitude, goodwill, and concern
Constructive Anger
If you avoid discussing an issue, it will appear later in a different form
True
A belief that associates a whole group of people with certain traits
Stereotype
Name 2 of the 5 ways you can listen
and then respond.
Advising and Evaluating, Analyzing and Interpreting, Reassuring and Supporting, Questioning and Probing, and Paraphrasing and Understanding
You give up part of your goals and sacrifice part of the relationship in order to reach an agreement
Fox, compromising
Anger disrupts ongoing behavior by...
Making us agitated and impulsive; interferes with our ability to process info and pay attention
The body reacts to stress by slowing down the heart and speeding up digestion.
False
An unjustifed negative attitude toward a person based solely on that person’s membership of a group
Prejudice
Type of listening and responding that communicates evaluation, correction, suggestions, or moral values.
Advising and evaluating
You give up on both your goals and the relationship, and therefore avoid the other person and the issue
Turtle, withdrawing
When Angry: Decide What to Do With Your Anger. There are two options.
Directly express, repress (don’t express anger)
If done right, flooding has the potential to accelerate the ability to manage fear and anxiety.
True
An action taken to harm a specific group or any of its members
discrimination
In this mode, the receiver’s intentions are: to teach, to tell the sender what his problem means, to inform the sender how he really feels about the problem, and to impart some psychological knowledge to sender
Analyzing and Interpreting
When you become involved in a conflict you have to take into account two major concerns:
Achieving your goals and maintaining a good relationship
A theory that states, individuals use rational calculations to make rational choices and achieve outcomes that are aligned with their own personal objectives.
Rational Choice Theory
Feel uncomfortable/insecure around others, express themselves timidly, tend to be overly self-conscious, are easily embarrassed, experience physiological symptoms of anxiety
Shy people
Put the following words in order: discrimination, prejudice, and stereotype
Stereotypes lead to prejudice, which leads to discrimination
Type of listening and responding, Contrary to popular belief: it communicates lack of interest or understanding.
Reassuring and Supporting
You initiate negotiations aimed at ensuring that you and the other person both achieve your goals and maintain high quality relationship.
Owl; problem-solving
Name 2 of the 5 ways to manager anger constructively.
Recognize and acknowledge that you are angry, Clarify the other person’s intent, Decide what to do with your anger, Express your anger directly when appropriate, Analyze and reflect on your management of anger
Name 2 of the 4 methods for correcting self-blaming behavior.
Look at your general negative self- statements, Identify those statements that qualify as negative self-talk, formulate alternatives (more productive/constructive self- statements), practice until it becomes automatic.
What is the difference between prejudice and stereotypes? Examples.
Prejudice is an unjustified negative attitude toward a person based solely on that person’s membership of a group and a stereotype is a belief that associates a whole group of people with certain traits.