A
Which of the following is a medical supply?
A. Splints
B. Pen
C. Postage
D. Ink
A. Splints
Which of the following would be uploaded to the patient medical record?
A. Letter sent to them
B. Inventory
C. End-of-day reconciliation
D. Employee polices
A. Letter sent to them
What is used to protect patients health records?
A. Color coding
B. Security Safeguards
C. Spreadsheets
D. Petty cash
B. Security Safeguards
What is used for small payments usually less than 50$?
A. Payroll
B. Inventory
C. Petty cash
D. Reconiliation
C. Petty cash
Which device makes copies of documents?
A. Scanner
B. Copier
C. Fax Machine
D. Signature pad
B. Copier
In which of the following ways should a patient name Jamie Cloust be referred to in a letter?
A. Mr. Cloust
B. Cloust
C. Mrs. Cloust
D. Jamie Cloust
D. Jamie Cloust
Which filling method uses the patient's name?
A. Alphabetical
B. Terminal digit
C. Numerical
D. Color coding
A. Alphabetical
What should a CMAA do when answering the telephone?
A. Speak quickly
B. Use medical jargon
C. Be professional and courteous
D. Let the caller wait
C. Be professional and courteous
What does alphabetical filing organize records by?
A. Numbers
B. Dates
C. Names
D. Colors
C. Names
What is one important part of professional telephone etiquette?
A. Hanging up quickly
B. Speaking clearly and politely
C. Ignoring questions
D. Using slang
B. Speaking clearly and politely
Which of the following supports the need for a back up process?
A. Technology upgrades
B. Number of patients
C. Type of practice
D. Provider credentials
A. Technology upgrades
Which of the following would be purchased with petty cash
A. Posterboard
B. Computer
C. Desk
D. Lunch for staffof 30
A. Posterboard
Which of the following would be included in the end-of-the-day financial reconciliation?
A. Payroll
B. Accounts payable
C. Copayments
D. Weekly expenses
C. Copayments
Which of the following should be used when corresponding with the billing department regarding a medical service provided?
A. Business letter
B. Electronic message
C. Fax
D. Memorandum
B. Electronic message
What is the purpose of reconciliation?
A. To compare records and make sure they are accurate
B. To order supplies
C. To schedule appointments
D. To File patient records
A. To compare records and make sure they are accurate
A medical office's computer system goes down. what should the CMAA do?
A. Stop all patient services
B. Follow the office's downtime procedures
C. Delete the patients information
D. Wait until the next day
B. Follow the office's downtime procedures
A medical office wants to reduce the chance of running out of frequently used supplies. Which approach would best address this issue?
A. Order supplies when the last item is used
B. Compare current inventory with established reorder levels
C. Increase the amount of supplies stored without tracking usage
D. Replace the inventory system with a daily supply list
B. Compare current inventory with established reorder levels
How should office correspondence be organized?
A. By employee preference
B. Using the Office filing system
C. By paper size
D. By color only
B. Using the Office filing system
What is the main purpose of closing procedure?
A. schedule every patient
B. order all supplies
C. Create new patient records
D. Prepare the office for the next day
D. Prepare the office for the next day
A CMAA needs to send a fax containing patient information. What should be included?
A. A personal note
B. An Inventory list
C. A confidentiality notice
D. A patient schedule
C. A confidentiality notice
Why is a real-time backup considered a best practice for electronic health records?
A. It prevents employees from accessing records
B. It continuously protects data from being lost
C. It eliminates the need for security
D. It automatically deletes outdated records
B. It continuously protects data from being lost
Which action is part of proper telephone communication?
A. Placing every caller on hold
B. Giving information without verification
C. Identifying the office and yourself
D. Ending calls without a closing
C. Identifying the office and yourself
Why should administrative procedures be followed consistently?
A. To reduce errors
B. To increase paperwork
C. To change procedures daily
D. To avoid using technology
A. To reduce errors
A patient ask why their medical information cannot be discussed with a friend who calls the office. What principle applies?
A. Terminal-digit filing
B. Inventory control
C. Office reconciliation
D. Patient confidentiality
D. Patient confidentiality
A CMAA finds two patient records with similar identifying information. What should be done before updating either record?
A. choose the record with the closest name
B. verify the patient's identifiers
C. create a third record
D. combine both records
B. Verify the patient's identifiers