Ch 7
Ch 7
Ch 7
Ch 7
Ch 7
100
The process of manufacturing standardized goods on a huge scale by automation.
What is Mass Production?
100
The classical approach to management stresses how best to manage and organize workers so as to improve productivity.
What is Classical Approach?
100
An approach that studies a job in great detail to discover the best way to perform it.
What is Scientific Management?
100
A process of examining each of the steps in a production procedure and the time taken to perform them.
What is Time and Motion Study?
100
The set of rules and regulations that control a business.
What is Bureaucracy?
200
The preparation of a predetermined course of action for a business.
What is Planning?
200
The planning for the following three to five years.
What is Strategic Planning?
200
Flexible, adaptable planning, usually over one to two years, that assists in implementing the strategic plan.
What is Tactical Planning?
200
provides specific details about the way in which the business will operate in the short term.
What is Operational Planning?
200
the structure of organisation to translate plans and goals into actions.
What is organising?
300
The range of activities that translate the goals of a business into reality.
What is Organisation process?
300
The process of evaluating performance and taking corrective action to ensure that the set objectives are being achieved.
What is Controlling?
300
The control process involves establishing standards in line with the goals of the business, measuring the performance of the business against those standards of benchmarks, and making changes where necessary to ensure that the goal of a business have been met.
What is control process?
300
The arrangement that provides increasing authority at higher levels of the hierarchy.
What is Management hierarchy?
300
Refers to the degree to which tasks are divided into separate jobs.
What is Specialisation of labour?
400
A system that determines responsibility, supervision and accountability of members of the organisation.
What is chain of command?
400
A manager’s_______is essentially their way of doing things.
What is leadership style?
400
A manager using an ______ tends to make all the decisions, dictates work methods, limits worker knowledge about what needs to be done to the next step to be performed, frequently checks employee performance and sometimes gives feedback that is punitive.
What is autocratic leadership style?
400
The __________________ to management stresses that people (employees) should be the main focus of the way in which the business is organised.
What is behavioural approach?
400
The handing over of certain tasks or responsibilities to an employee who is suitably capable and qualified to carry them out.
What is Delegation?
500
People who interact regularly and coordinate their work towards a common goal.
What is Teamwork?
500
Evolved due to a ‘de-layering’ of management structures resulting in the elimination of one or more management levels.
What is Flatter organisational structures?
500
One in which the manager consults with employees to ask their suggestions and then seriously considers those suggestions when making decisions.
What is participative?
500
The need for fl exibility and adaptation of management practices and ideas to suit changing circumstances.
What is Contingency approach?
500
One in which the manager consults with employees to ask their suggestions and then seriously considers those suggestions when making decisions.
What is democratic leadership style?
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