Investing In People
Robert Owen shocked other business owners by arguing that spending money on workers could produce a greater return than spending it on this.
What is machinery?
This airline became known for selecting employees for attitude, interpersonal skills, and even a sense of humor.
What is Southwest Airlines?
This management approach gives employees access to financial and performance information so they can understand how the business is doing.
What is open-book management?
Frederick Herzberg called achievement, recognition, responsibility, advancement, and learning these.
What are motivators?
This warehouse retailer says it likes to "turn over our inventory faster than our people."
What is Costco?
T-groups, survey feedback, team building, and other planned interventions helped create this field.
What is organization development, or OD?
In 1914, this automobile pioneer doubled workers' daily wages to $5 and shortened the workday to eight hours.
Who is Henry Ford?
This company has famously offered new employees money to quit after orientation.
What is Zappos?
Empowerment goes beyond providing information by encouraging employee autonomy and this involvement in decisions.
What is participation?
Herzberg used this term for factors such as company policy, supervision, and working conditions.
What are hygiene factors?
This southeastern supermarket chain is employee-owned and, according to the chapter, had never experienced a layoff since its 1930 founding.
What is Publix?
In this feedback method, managers learn how they are perceived by subordinates, peers, and superiors.
What is 360-degree feedback?
According to Bolman and Deal, organizations often resist investing in employees because the costs are immediate while these are long-term and less certain.
What are the benefits or returns?
According to the chapter, promoting from within can increase trust and loyalty while allowing organizations to capitalize on this employee asset.
What is organizational knowledge or experience?
The doll-painting experiment dramatically increased productivity after employees were allowed to control this.
What is the speed of the production belt?
Giving employees greater freedom, authority, feedback, and challenge is known as this.
What is job enrichment?
This software company became famous for benefits including on-site child care, medical clinics, fitness facilities, and other employee services.
What is SAS?
This theorist confirmed employee-centered supervisors managed more productive units.
Who is Rensis Likert?
A company cuts its training budget to improve this quarter's earnings. Six months later, mistakes, turnover, and customer complaints rise. The Human Resource Frame would say management failed to recognize employees as this.
What is human capital, or a valuable organizational investment?
Gain-sharing, profit-sharing, and ESOPs are all examples of this HR strategy.
What is sharing the wealth?
Effective employee participation requires more than simply asking employees for input. Genuine commitment must be supported by these two organizational practices.
What are information sharing and effective leadership?
Hackman's work suggests that jobs are more motivating when employees experience meaningfulness, personal responsibility, and this.
What is feedback about results?
At this Brazilian company, employees have hired coworkers, evaluated bosses, voted on major decisions, and worked in self-managing teams.
What is Semco?
A company that appoints a Chief Diversity Officer but changes no recruiting practices, accountability systems, promotion practices, or managerial behavior.
What is a company that took symbolic action without implementing organizational diversity practices?
Bolman and Deal argue that successful HR practices should not be isolated programs. They should flow from the organization's strategy and be held together by this.
What is a coherent human resource philosophy?
A company that offers excellent salaries but has constant turnover because employees see no career path, receive little training, and fear layoff does not have this.
What is an effective HR management with an integrated system of practices that doesn't rely on one practice such as pay.
This creates more employee participation and improves organizational performance.
Why can employee participation improve organizational performance according to the research discussed in the chapter?
A hospital cross-trained nursing team with the responsibility for an entire patient-care process who also determines assignments and schedules is an example of this.
What is a self-managing team?
This company became the chapter's example of open-book management after employees purchased a struggling plant with about $100,000 in cash and $9 million in debt.
What is Springfield Remanufacturing, now SRC Holdings?
Complete the Human Resource Frame logic: When people find satisfaction and meaning in work, organizations benefit from their talent and energy. When satisfaction and meaning are absent, people tend to do these three things.
What are withdraw, resist, or rebel?