Should achieve desired health outcomes for individuals and populations and adhere to professional standards
What is quality healthcare?
100
Failure to provide a service whose benefit is greater than its risk
What is underuse?
100
Collection of date using a check sheet form
What is data collection?
100
Named after Malcolm Baldrige, it provides framework for organizations to use to improve quality
What is Baldrige Award Criteria?
100
Continuous Quality Improvement and FOCUS-PDCA are two approaches to this
What is quality improvement?
200
Technical management of health and illness, management of interpersonal relationships, amenities of care, and ethical guidelines
What are the 4 components of quality?
200
A health service is provided when its risk outweighs its benefits
What is overuse?
200
The way process is mapped using a flow chart (a picture of the sequence of steps)
What is mapping process?
200
Created in 1988, it is an award created for companies that display excellence in performance across seven dimensions of quality
What is the Malcolm Baldrige National Quality Award?
200
The organizational process in which employee teams identify problems in the work process
What is Continuous Quality Improvement?
300
The process in which quantitative data is collected from healthcare organizations
What is measurement?
300
The right health service is provided badly and reduces its benefits
What is misuse?
300
A cause-effect diagram (aka. Fishbone diagram or Ishikawa diagram)
What is analyzing process?
300
The purpose of the Baldrige Criteria
What is to enhance U.S. competitiveness in the international marketplace, to improve healthcare quality, to enhance organizational effectiveness and to gain in learning?
300
Framework with these steps: Find, Organize, Clarify, Understand, and Select / Plan, Co, Check, and Act
What is FOCUS-PDCA framework?
400
The range of values that metrics can take
What is process variation?
400
The two levels programs must operate at to improve quality
What are top level (strategic) and operational level (tactical)?
400
This is ‘data-driven’ and seeks to eliminate variation from a process
What is Six Sigma?
500
The way in which process variation is measured, tracked and controlled
What is statistical process control?
500
This stands for Define, Measure, Analyze, Improve and Control