Lingo
The managed effort of an organization to develop new products or services or new uses for existing products or services
What is Innovation
This approach to change takes a systems view and delienates a series of specific steps that often leads to successful change
What is Comprehensive Approach
This intends to increase organizational effectiveness and health through planned interventions in the organization’s process, using behavioral science knowledge
What is Organization development (OD)
This is something that naturally occurs with change if not implemented properly...Its the opposite of acceptance
What is Resistance to Change
This is often the most effective technique for overcoming resistance to change. Employees who participate in planning and implementing a change are better able to understand the reasons for the change
What is Participation
Change that is designed and implemented in an orderly and timely fashion in anticipation of future events
What is Planned
This is the first step in comprehensive change.
What is Recognition of the need
This asks employees to respond to a questionnaire measuring perceptions and attitudes, and the results are presented to everyone involved
What is Survey feedback
This may be the biggest cause of employee resistance to change
What is Uncertainty
This, such as announcing the changes in advance to give employees a chance to get used to the change, can help reduce resistance to change.
What is Facilitation procedures
A piecemeal response to circumstances as they develop
What is Reactive
This is the final step in comprehensive change.
What is Evaluation and follow up
These can provide non-evaluative feedback with emphasis on how the person can perform better in the future
What is Coaching and/or counseling
_______perceptions of the people who recommend the change and the people who are affected by the change may cause resistance to the change
What is Different
This, in which the forces acting both for and against the change are delineated so that the forces against the change are minimized, can be used to reduce resistance to change
What is Force-field analysis
Organizations may fail to innovate due to lack of r____, failure to recognize o_______, or resistance to change..
What is resources, opportunities
During which step might everything come together and a new process take place.
What is Step 6: Actual implementations
Diagnostic activities can be used to analyze the current condition of an organization...name just one.
What are techniques include questionnaires, opinion or attitude surveys, interviews, and meetings
this could arise from disrupted social networks or altered work arrangements may cause those affected to resist the change
What is Feelings of Loss
This is a three-step change model. It includes unfreezing the people affected by change, implementing the change itself, and refreezing the people involved by reinforcing and supporting change.
What is The Lewin Model
The radical redesign of all aspects of a business to achieve major gains in cost, service, or time
What is Business process change or reengineering
At this stage, we may ask... How often are parts needed? Where are they located? By how much is production slowed?
What is Step 3: Diagnosis of relevant variables
The practice of OD is based on the assumptions that employees have the desire to ____ and ____, that they have a strong need to be accepted by others, and that the design of the organization will influence the way the employees behave
What is grow and develop
this can happen when one fears loss of power or influence within the organization, also causes resistance to change.
What is Threatened Self-Interests
The step change model was created by this individual
Who is Kurt Lewin