Ch 7
Ch 7
Ch 7
Ch 7
Ch 7
100
An approach that studies a job in great detail to discover the best way to perform it.
What is scientific management?
100
The preparation of a predetermined course of action for a business; the process of setting targets and deciding how to achieve them.
What is planning?
100
A process of examining each of the steps in a production procedure and the time taken to perform them.
What is time and motion study?
100
Establishing standards in line with the goals of the business, measuring the performance of the business against those standards, or benchmarks, and making changes where necessary to ensure that the goals of the business have been met.
What is control process?
100
(to management) stresses how best to manage and organise workers so as to improve productivity (output).
What is classical approach?
200
The process of manufacturing standardised goods on a huge scale by automation.
What is mass production?
200
The structure of the organisation to translate plans and goals into action.
What is organising?
200
A system that determines responsibility, supervision and accountability of members of the organisation.
What is chain of command?
200
People who interact regularly and coordinate their work towards a common goal.
What is teamwork?
200
The set of rules and regulations that control a business.
What is bureaucracy?
300
The range of activities that translate the goals of a business into reality.
What is organisation process?
300
Compares what was intended to happen with what has actually occurred.
What is controlling?
300
Allows a manager to see the business as a whole and to take the broad, long-term view.
What is strategic planning?
300
Flexible, adaptable planning, usually over one to two years, that assists in implementing the strategic plan.
What is tactical planning?
300
(to management) stresses that people (employees) should be the main focus of the way in which the business is organised.
What is behavioural approach?
400
The arrangement that provides increasing authority at higher levels of the hierarchy.
What is management hierarchy?
400
A manager's way of doing things - their behaviour and attitude.
What is leadership styles?
400
The handing over of certain tasks or responsibilities to an employee who is suitably capable and qualified to carry them out.
What is delegation?
400
Specific details about the way in which the business will operate in the short term.
What is operational planning?
400
The degree to which tasks are divided into separate jobs.
What is specialisation of labour?
500
The manager tends to make all the decisions, dictates work methods, limits worker knowledge about what needs to be done to the next step to be performed, frequently checks employee performance and sometimes gives feedback that is punitive.
What is autocratic leadership style?
500
Evolved due to a 'de-layering' of management structures resulting in the elimination of one or more management levels.
What are flatter organisational structures?
500
A style in which the manager consults with employees to ask their suggestions and then seriously considers those suggestions when making decisions.
What is participative/democratic leadership style
500
The need for flexibility and adaption of management practices and ideas to suit changing circumstances.
What is contingency approach?
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