It's fun to stay at the...
The location of the YMCA case study
Scarborough
repeated pattern of behavior
Rituals, Rites, and Routine
the tendency to rise up to the expectations set by leaders (ex. Remember the Titans)
Pygmalion Effect
Suppliers raising prices
Supplier Power
being able to interpret events as they unfold
Sensemaking
The best general manager!
Tammy MacDonald
The construction of the YMCA was an example of..._____ and _____.
Symbols and Artifacts
Followers live up to their own expectations or “prophecies”
The Galatea Effect
consumers ability to switch to another product
Buyer Power
your own interpretation of events for followers to buy into
Framing
The first general manager resigning after just one year
James Sinclair
degree to which members and other stakeholders identify with the organization's goals, values, and culture
Identification
Similar organizations comparable to yours
Competitive Rivalry
members of group see themselves as part of a collective or team that function in relation to other teams
Intergroup Relational Identity
The new focus demographic at the YMCA
Adults and Families
existing information is incomplete or unavailable
Inquiry intelligence
The consumer substituting what your company provides
Threat of substitution
Two characteristics of leaders moderate the impact of their expectations
level of self-esteem, level of expectations
Tammy's main goal was to change the _______ of the Scarborough YMCA
Reputation
______ _______ leads to organization success
trusting climate
another competitor entering the market
Threat of new entry
Four ways of communicating expectations
Climate, Input, Output, Feedback