Leveling Up
Communication is not just inside the organization; it actually ______ the organization.
What is "is"?
This type of rite is used to build community, like an office picnic or holiday party.
What is a Rite of Integration?
This leadership role involves creating a "map" and performing a SWOT analysis.
What is the Strategist?
This effect states that higher expectations from a leader lead to higher performance.
What is the Pygmalion Effect?
This "Foundation Principle" is based on the idea that "1 Great Person = ___ Good People."
What is 3?
This is the feeling new employees often experience when entering a new role or workplace with its own language and norms.
What is Culture Shock?
This rite involves moving into a new role, such as a "new recruit" orientation.
What are Rites of Passage?
This process involves a leader helping followers understand "why" something is happening during times of uncertainty.
What is Sensemaking?
This effect is the "internal" version, where your belief in your own ability leads to success.
What is the Galatea Effect?
This principle means being "mutually beneficial" with your business partners and vendors.
What is "Fill the Other Guy's Basket"?
This is the "visible" level of organizational behavior, including things like office layout and dress code.
What are Artifacts?
When an organization publicly fires or demotes someone, they are performing this rite.
What is a Rite of Degradation?
This type of leadership focuses on bridging different departments and helping them work together.
What is Intergroup Leadership?
This "Communication Factor" involves a leader creating a warm, supportive social/emotional environment.
What is Climate?
This store ritual involves singing, dancing, and "silly hats" before a store opens.
What is "Air of Excitement!"?
These represent the middle level of culture—what the organization says it stands for, like a "mission statement."
What are Values?
This rite is used to reward or celebrate success, like giving out a "Professor of the Year" award.
What is a Rite of Enhancement?
A leader who works to avoid "favoritism" toward their own group and builds relationships with other groups is called this.
What is a Boundary Spanner?
This "Communication Factor" involves a leader giving more difficult assignments to those they expect to succeed.
What is Input?
The "Employee-First" philosophy claims that if you take care of employees, they will take care of these people.
Who are the Customers?
The "deepest" level of culture, consisting of unstated and taken-for-granted beliefs.
What are Assumptions?
This mechanism for shaping culture involves how a leader handles a "critical incident" or crisis.
What is Reaction to Critical Incidents?
In "Five Forces," a strategist looks at Suppliers, Substitutes, Rivalry, Buyers, and this fifth factor.
What are New Entrants?
Under the "Feedback" factor, leaders with high expectations will do this more frequently for success.
What is Praise?
Founder Kip Tindell stated that this specific activity is leadership.
What is Communication?