Avoidance, accommodation, competition, compromise and collaborate
100
When something upsets you, you should describe your...
Feelings
100
What is illusion of agreement?
Groupthink
100
Occurs when all group members support and are committed to a decision.
Consensus
200
To manage pseudo-conflict, what type of listening style should you use?
Active Listening
200
Accommodation style is also called what?
The lose-win approach
200
What is the example used in the book to describe gunny-sack?
To bring up old problems like pulling them out of an old bag
200
What groups are most prone to groupthink?
Groups with highly esteemed leaders
200
Groups that reach consensus should not be confused with what?
Groupthink
300
What are 3 types of interpersonal conflict?
Pseudo, simple and ego conflict
300
A message that blames others is a result of what?
Competition
300
Name the 5 strategies for managing your emotions.
1: Beware of your anger level. 2: Breathe. 3: Use self-talk. 4: Monitor non-verbal messages. 5: Avoid personal attacks
300
List 4 of the 6 symptoms to groupthink
1: Critical thinking is not encouraged. 2: Members believe that their group can do no wrong. 3: Members are too concerned with justifying their actions. 4: Members apply pressure to those who do not support the group. 5: Members often believe that they have reached true consensus. 6: Members are too concerned with reinforcing their leaders beliefs.
300
Metadiscussional phrases help keep the group on what?
On track
400
Ignoring a conflict won't make it go away with what type of conflict?
Ego conflict
400
Ralph Kilmann and Kenneth Thomas suggest that your conflict-management style is based on what 2 factors?
How concerned you are with others and how concerned you are with your self.
400
People spend 25% of their time doing what?
Dealing with conflict
400
What did Ernest Borman create?
Central negative role
400
What are the 3 ways group members help the group reach its goal?
1: Relying on facts rather than opinions. 2: Making useful, constructive suggestions. 3: Trying to resolve conflict
500
Who came up with the 3 types of conflict?
Gerald Miller and Mark Steinberg
500
This maintains the style of a group
Compromise
500
98% of the problems we face are what?
People problems
500
What magazine did the term groupthink first appear in?