VOCABULARY
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JOB DESCRIPTIONS
EXECUTIVE HOUSEKEEPER DUTIES
INVENTORY
5
Cleans guest rooms to the hotel's established standards

*Floor Attendant

*Guest room Attendant

*Housekeeping Manager

*Floor supervisor

Guest-room Attendant

5
  • The housekeeping department has the ___________of employees.
  • Smallest number
  • Largest number
  • Largest turnover rate
  • Smallest turnover rate

Largest Number

5
  • A ___________ supervises, trains, and inspects the performance of assigned room attendants, turndown attendants, and floor attendants, ensuring that all procedures are completed to the hotel's standards.
  • Floor Manager
  • Floor Supervisor
  • Floor Monitor
  • Floor Superintendent

Floor Supervisor

5
  • As an executive housekeeper, you would be responsible for:
  • Focusing employee activity on departmental goals
  • Interviewing, selecting, and hiring employees
  • Developing an operational budget
  • All of the above

All of the above

5

How par levels are determined is based on

  • Inventory
  • Quality
  • Both A and B
  • None of the above

Inventory

10

The hotel equipment, machinery, or computer systems that are considered both valuable and necessary for a smooth operation of the property

*Assets

*Capital

*Inventory

*Tangible items

Assets

10
  •  ___________ are the services or items offered to a guest during their stay.
  • Benefits
  • Gifts
  • Items for purchase
  • Amenities

Amenities

10
  • A ___________ provides linen supplies for room attendants and stocks guestroom floor closets.
  • Floor supervisor
  • Turndown attendant
  • Laundry manger
  • Floor attendant 

Floor Attendant

10
  • What two areas is the executive housekeeper responsible for establishing housekeeping standards?
  • Performance and Productivity
  • Performance and Quality
  • Productivity and Quality
  • Productivity and Effectiveness

Performance and Productivity

10
  • The greatest number of purchase units that should be in stock at any time is known as:
  • Minimum quantity
  • Maximum quantity
  • Safety stock levels
  • Par levels

Safety Stock Levels

15

An outside company that provides goods or services

*Customer

*Corporation

*Vendor

*Consultant

Vendor

15
  • ________ is the main product a hotel property sell
  • Towels
  • Amenities
  • Guestrooms
  • Food and beverage offerings

Guestrooms

15

Cleans guest rooms to the hotel's established standards

*Floor Attendant

*Guest room Attendant

*Housekeeping Manager

Guest room attendant

15

This is done by the Executive housekeeper to catch any problems that may have been overlooked during cleaning.

*Turndown Service

*Job performance Evaluation

*Room Inspection

*Guest Comment Card

Room inspection

15
  • ___________ refers to the number of items that must be on hand to support daily, routine housekeeping operations.
  • Par
  • Inventory
  • Low inventory
  • Required inventory

Par

20

The Level of inventory when a reorder of inventory items must occur

*Par

*Floor Inventory

*Reorder Point

*Safety Stock Level

Reorder point

20
  • How many steps are there in the guestroom cleaning sequence?
  • 4
  • 6
  • 3
  • 5

3

20

Supervises, trains and inspects the performance of assigned laundry attendants

*Laundry manager

*Turn down attendant

*Linen Attendant

*Laundry attendant

Laundry Manager

20
Developing the yearly operational budget is called

*Controlling

*Budget writing

*Directing

*Evaluating

Budget writing

20
  •  
  • What is the safety stock level for shampoo bottles for a hotel with 200 rooms that has a daily consumption of 340 shampoo bottles and the lead time for reorder is 10 days.
  • 3,400
  • 3,500
  • 2,500
  • 2,400

3400

25

The amount of each type of linen that is required to outfit all the room serviced on a particular floor

*Floor Par

*Linen Par

*Lead-time quantity

*Par

Floor Par

25
  • The housekeeping and ___________ department must work together to make certain guestrooms are properly maintained.
  • Maintenance
  • Housekeeping
  • Security
  • All of the above

Maintenance

25

Provides turndown service for guests' bedding in preparation for a night's sleep

*Night Auditor

*Maintenance

*Turndown Attendant

*Floor manager

Turndown Attendant

25

The executive housekeeper responsibilities are

*Staffing

*Directing

*Controlling

*All of the above

All of the above

25
  • The formula for Safety Stock is:
  • Product daily consumption – reorder lead time
  • Product daily consumption – reorder point
  • Product daily consumption + reorder lead time
  • Product daily consumption x reorder lead time

Product Daily Consumption x reorder lead time

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