What multimeter reading would you expect to recieve from measuring a good 2 amp fuse?
A.0 ohms
B. 2 ohms
C. 15 ohms
D. 30 ohms
A.0 ohms
A.0 ohms
100
What type of problem causes a Press F1 to continue error message to be displayed?
A. A floppy drive is defective
B. The operating system is missing from the hard drive
C. The system needs to be configured
D. The video display is defective
C. The system needs to be configured
100
What is the most commonly used repair technique for PC systems?
A. Replace all possible FRUs
B. Test each component on a test rig
C. Use a multimeter to test the signals from each component
D. Substitute known-good parts for suspected bad componentsD. Substitute known-good parts for suspected bad components
D. Substitute known-good parts for suspected bad components
100
What action can you perform to reduce the number of redundant steps and efforts required to troubleshoot a problem?
A. Document each troubleshooting step and its outcome
B. Identify the source of the problem before beginning the troubleshooting process
C. Start at the beginning of the troubleshooting process and do not skip troubleshooting steps
D. Interrogate the user to determine how to conduct your troubleshooting process effeciently
A. Document each troubleshooting step and its outcome
200
Which multimeter reading should you expect from measuring a good speaker?
A. Infinite
B. 0 ohms
C. 4 ohms
D. 8 ohms
D. 8 ohms
200
Which type of computer component can you usually replace in the field?
A. ERU
B. FSU
C. FRU
D. FRC
C. FRU
200
What is the most common type of malfunction observed after the installation of a new hardware or software component?
A. Hardware problems
B. Operating system problems
C. Configuration problems
C. Configuration problems
200
Which of the following actions must you perform first when troubleshooting a customer's equipment?
A. Gather information from the user and assess the problem systemically
B. Inspect each component related to the possible cause
C. Test each component involved and evaluate the results of each test
D. Document the possible causes of the problem the system is displaying
A. Gather information from the user and assess the problem systemically
300
What meter reading would you expect from an open speaker?
A. 0 ohms
B. 4 ohms
C. 8 ohms
D. Infinity (or a blank display)
D. Infinity (or a blank display)
300
What event marks the transition from basic hardware problems to bootup problems?
A. The operating system bootup screen appears
B. A single beep sound
C. The power light comes on
D. The operating system bootup is completed
B. A single beep sound
300
After the system successfully POSTs, you see the error message Bad or Missing Command Interpreter. What type of problem is this?
A. hardware
B. configuration
C. bootup
D. operating system
C. bootup
300
How many times has Mitchell had his IPOD out in class?
A. Every Day
B. Once a Week
C. Only on Fridays
D. Three times a week
A. Every Day
400
What are the voltages that should be expected when testing a PC?
A.-1.2VDC, +1.2VDC, -0.5VDC, +0.5VDC
B.-1.2Vac, +1.2Vac, -0.5ac, +0.5Vac
C.-3.3VDC, +3.3VDC, -1.5VDC, +1.5VDC
D.-12VDC, +12VDC, -5VDC, +5VDC
D.-12VDC, +12VDC, -5VDC, +5VDC
400
the first examining a defective unit? (Select all that apply)
A. How much experience do you have with this type of computer?
B. What were you doing when the problem occurred?
C. Was there an error message? What did it say?
D. Is the unit new? Did it ever work?
B. What were you doing when the problem occurred?
C. Was there an error message? What did it say?
D. Is the unit new? Did it ever work?
400
Which of the following is not a software tool commonly used by a repair technician?
A. Emergency boot disk
B. Software diagnostics utility
C. Hardware diagnostic utility
D. Antivirus utility
B. Software diagnostics utility
400
How many computers are we building?
A. 4
B. 5
C. 3
D. 2
B. 5
500
What is the most important factor to consider when assessing the situation at a new troubleshooting call?
A. The power supply
B. The operating system
C. The user
D. The system configuration
C. The user
500
Which of the following items would not be considered to be an FRU that can be replaced in the field?
A. Chassis
B. Hard disk drive
C. CPU
D. Video Card
A. Chassis
500
Where should cleaning agents be applied to an LCD display on a notebook PC?
A. Directly to the plastic screen guard
B. To a cloth or cleaning rag
C. To a sponge
D. Cleaning agents should not be used on an LCD display
D. Cleaning agents should not be used on an LCD display
500
Is Thomas playing a game or doing his work today?
A. Wow he's working!!
B. Playing a game