Chapter 9
Intentional or unintentional transmission of meaning through non-spoken physical and behavioral cues.
What is nonverbal communication?
Is a voluntary interpersonal relationship characterized by intimacy and liking.
What is friendship?
Courtship, birth stories, and survival stories
What is the 3 standout types of family stories?
The process that occurs when people perceive that they have incompatible goals, somebody is interfering in their ability to achieve their goals
What is conflicts?
Any affiliation you have with a professional peer, supervisor, subordinate, or mentor
What is a workplace relationship?
Verbal and nonverbal behaviors that convey contradictory meanings.
What is commitment?
What is cohabiting couples?
When you ignore the conflict pretending it really did not happen.
What is avoidance?
Influences everything from job satisfaction and organizational commitment to service quality and staff turnover
What is organizational culture?
How many nonverbal communication codes?
What is seven?
Friendship between lesbian, gay, bisexual, transgendered, or queer people and straight men and women.
What is a cross oriented friendship?
Two dimensions underlie the communication between family members, according to the Family Communication Patterns Theory.
What is conversation orientation and conformity orientation?
When somebody abandons his or her own goals in order to focus on the goals of somebody else.
What is accommodation?
Defensive climate & supportive climate
What is the two types of organizational climate?
Intentional or unintentional nonverbal behaviors that reveal actual or feigned emotions.
What is affect displays
We view people as competent communicators, intelligent, and well adjusted.
What is beautiful-is-good effect?
The most powerful maintenance tactic for families.
An open and clear discussions of the clash between goals that exists and the pursuit of one's own goals.
What is competition?
Coworkers communicate mainly through communication technologies.
What is virtual peers?
Functional-professional touch, social-polite touch, friendship-warmth touch, Love-intimacy touch, Sexual-arousal touch, and aggressive-hostile touch
What is the Six types of touch
An act that goes afainst expectations of a romantic relationship, and as a result, cause pain to a partner.
What is Romantic Betrayal?
Intangible and tangible forms of affection and often drives a wedge between siblings.
What is parental favoritism?
When multiple people work together or a problem-solving challenge.
What is collaboration?
Relationships between coworkers of different organizational statuses.
What is mixed-status relationships?