9.1
Name of person who decodes message & decides feedback is needed.
Receiver
What is communication without words?
Nonverbal Communication
Men speak more aggressively and hide their emotions more than women do. True or False?
True
Using the Internet at work for personal use is called what?
Cyberloafing
What is the first step in the 5 step TED talk protocol?
Frame your story.
What is anything that interferes with the transmission & understanding of a message?
Noise
What is the process of actively decoding and interpreting verbal messages?
Listening
When it comes to communication media, which generation is most likely to excel in this area?
Millennials and Gen Xers
What describes the who, how, when, and for what purposes of social media use, and the consequences for noncompliance?
Social Media Policy
What is the most important element of stage presence?
Eye contact
When a message is interpreted, what is taking place?
Decoding
What represents the ability to recognize and understand another person’s feelings and thoughts?
Empathy
What percentage of phone calls are robo-called calls from companies?
50%
What is one of the most useful communication tools but also one of the biggest drains on productivity?
What are discussions between two or more people where the stakes are high, opinions vary, and emotions run strong.
Crucial Conversations
Give 4 examples of types of medium’s that managers can communicate through?
Charts, meetings, texting, email.
What are four key sources of nonverbal messages?
Body movements and gestures, touch, facial expressions, eye contact
How many generations make up today’s workplace?
4
Practice of inviting nonemployees to contribute to achieving particular goals and manage the input process via the Internet?
Crowdsourcing
Jonathan is concerned about an important presentation that he will be
making next week. He asks Roger to listen to it and give him feedback.
He is in the ________ step of the TED protocol for effective presentations.
Plan your delivery.
What are the 4 factors that affect communication richness?
Type, channel, language source, speed of feedback
What are 4 key communication skills that affect your communication competence?
Nonverbal communication, active listening, non-defensive communication, empathy
What is linguistic style communication?
It refers to a persons characteristic speaking pattern
Connect in real time over distance, collaborate within and outside the organization, and Expand boundaries are examples of what?
Benefits of social media for employers
True or False. Step 3 of TED talk protocol is to plan your multimedia.
False.