Professional Relationships
What is the primary obligation of nurses in their professional relationships?
Answer: Patients
What should be the primary consideration in conflict resolution?
Answer: Ethical considerations
What is the secondary obligation of nurses?
Answer: Employer
What is incivility?
Answer: Social behavior that lacks respect, is rude, impolite, discourteous, and offensive.
What is discrimination?
Answer: The unjust or prejudicial treatment of a person or group.
Name one strategy to nurture positive nurse-physician relationships.
Answer: Communicate clearly
What is the first step in the conflict-solving process?
Maintain attentiveness to personal values
What should nurses do when their loyalties conflict?
Answer: Clarify the nature of the problem and prioritize ethical considerations.
What is bullying in the nursing context?
A health-harming, repeated abuse of power intended to humiliate, offend, and cause distress.
What law prohibits racial discrimination in employment?
Answer: Civil Rights Act of 1964
What is the effect of habitual self-sacrificing behavior by nurses?
Answer: It supports and perpetuates a flawed system.
What is the primary obligation of nurses when questioning a physician’s order?
Answer: The welfare of the patient
What is the role of nurses in delegation?
Nurses are accountable for all nursing care that patients receive from the nurse or subordinates.
What is horizontal violence?
Answer: Incivility or bullying that occurs between equals.
What is sexual harassment?
Answer: Unwelcome conduct of a sexual nature which makes a person feel offended, humiliated, and/or intimidated.
What should nurses do if they observe bullying or incivility?
Answer: Provide support to the colleague who was the target and assist in reporting the event.
What should nurses do when deciding on a course of action in high-urgency situations?
Answer: Carry out life-saving actions immediately
What is the effect of nurses consistently working extra hours or assuming unreasonable workloads?
Answer: It is harmful to nurses, the profession, and patients.
What should nurses do if bullying occurs?
Answer: Create a detailed written account of the incident and report it as soon as possible.
What does the Americans with Disabilities Act of 1990 require from employers?
Answer: Employers must make necessary physical accommodations to the workplace for employees with disabilities.
What is the impact of good nurse-physician relationships on patient care?
Answer: Lower overall patient mortality, lower transfers to critical care, decrease patients’ length of stay, decrease overall health care costs, increase satisfaction among nurses and physicians.
What is the ideal outcome of conflict resolution?
Answer: Diminish harm, engender good, preserve the integrity of each person involved, and maintain positive relationships.
What should nurses do to ensure proper nursing care when delegating tasks?
Answer: Use well-informed judgment, assess worker’s competence, determine appropriate tasks, and provide clear communication.
What are some prevention strategies for incivility and bullying?
Answer: Familiarize with employer’s policies, anticipate bullying behaviors, demonstrate professional behavior, and mentor others.
What is the ethical principle that prohibits discrimination?
Answer: Justice