Ch 9
Ch 9
Ch 9
Ch 9
Ch 9
100
is any alteration in the internal or external or external environments.
What is change
100
is to initiate change rather than simply to react to events
What is proactive?
100
is to wait for change to occur and then respond to it.
What is reactive?
100
often results in complete restructure throughout the whole organisation.
What is transformational change?
100
results in minor changes, usually involving only a few employees.
What is incremental change?
200
is the contracting of some organisational operations to outside suppliers.
What is outsourcing?
200
is production by computer controlled machines that can adapt to various versions of the same operations.
What is flexible manufacturing?
200
approach looks at the whole picture.
What is holistic?
200
are unprocessed facts and figures such as sales figures and customers complaints.
What is data?
200
is processed data that have been deliberately selected and organised to be useful to an individual manager.
What is information?
300
gathers data, organises and summarises them, and then converts them into practical information.
What is business information system?
300
states the purpose of business.
What is a vision statement?
300
refers to an unenthusiastic response to proposed change.
What is Itertia?
300
are those forces that support the change.
What is driving forces?
300
are those forces that works against the change.
what is restraining force?
400
is a person or group of people who act as catalysts, assuming responsibility or managing the changes process.
What is change agent?
400
is someone who has specialised knowledge and skills within an area of business.
What is management consultant?
400
refers to those business practices that are regarded as the best or of the highest standard in the industry.
What is best practice?
400
is a methodical approach to deal with change, both from the perspective of a business and on the individual level.
What is change management?
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