The 5 Phases of
Client Service
Client Service
Exchange greetings. Establish a rapport. Build trust
Greeting
Personal data and client’s background
Personal Information
Offer professional advice
Ask, Analyze, Assess
Past treatments and medical history
Medical History
Clarify client expectations and desired results. & Gain agreement between client and esthetician
Agreement
Space for listing client’s major concerns, home care regimen, product use and client expectations
Personal Skin Evaluation
Shift emphasis from consultation to action. & Perform the service
Delivery
Esthetician notes professional recommendations)
Professional Skin Evaluation
Conclude the service. Make recommendations for a homecare regimen. Rebook next service. Give client opportunity to express an opinion on the service
Completion
Documentation by esthetician to list specific information such as current treatments, products and noticeable changes
Treatment Record