Client Contact/Professional Image
What are some words to describe a professional tone of voice?
Calm, Confident, Low Key, Respectful
What phase do you typically shake the client's hand and introduce yourself?
Greeting phase
What area of the client consultation form indicates possible contraindications?
Medical History
A key ingredient in a product is called a what?
Feature
What DON'T we want to do when recommending products to a client?
Discredit other products
Which of the 5 senses is the most personal?
Touch
What phase is the client consultation form filled out?
Ask, Analyse, Assess
What is a substance that is likely to cause a reaction/histamine reaction?
Allergen
The results that a product delivers is called what?
Benefit(s)
What is the term for asking your client to see you for an additional service/another appointment?
Rebooking
What is a nonverbal cue that shows your undivided attention?
Eye contact
What phase is the cost of the treatment discussed?
Agreement Phase
Allergies to ingredients such as AHAs could cause what to happen?
a reaction, irritated skin, red, inflamed
How does exercise affect the skin?
Increases blood flow and circulation, promotes detoxification
When should you follow up with a care call or thank you note?
When a client is new to you or has a reaction
What is the best form of advertising?
Word of Mouth
What phase is the client rebooked, asked for feedback, and purchasing product?
The Completion Phase
What area of the client consultation form does the client sign and date?
Client Release Statement
What are lifestyle factors that affect the skin?
Smoking, diet , exercise
What percentage of new clients should an established esthetician gain each week?
15-20%
What is often the first contact a client has with your business?
Telephone
What is the main purpose of the Ask, Analyse, Assess phase?
To offer professional advice
What is the action of performing skin analysis during a consultation?
Professional Skin Evaluation
What is something that tells you a product's features and benefits?
Product Statement
Retail accounts for what percentage of service dollars?
15-30%