Documents that provide a lot of information on a particular topic
What is reports.
100
Most businesses contact customers and suppliers through this method of communication
What is business letters
100
When a group of people come up with as many different ideas as possible to help solve a problem.
What is brainstorming.
200
From our class discussion on Wednesday of worksheet page 134...What is the name of one of the managers we discussed?
What is (Bill, Debby, or Eddie)
200
Used to communicate with people within the same company.
What is Memos
200
Involves absorbing what another person is saying and responding to the person's concerns
What is active listening
200
The communication method that is most appropriate for routine information is ___________?
(Possible answers: verbal, written, general, specific)
What is written
200
Making a decision based on a hunch is known as a ______ decision.
What is intuitive.
300
The communication method that is most appropriate for sensitive issues is __________?
(Possible answers: verbal, written, general, specific)
What is verbal communication
300
Which one of these 4 terms does not belong?
Memos Business letters
Interview Reports
What is Interview
300
When an employee gets reprimanded by his/her boss, what type of communication is most likely used?
What is oral communication
300
Give an example of a nonverbal cue.
What is (eye contact, facial expressions, gestures, raising or lowering voices, way the dress or walk, hand movement)
300
Consists of the exchange of goods and services by different countries.
What is International Trade.
400
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One of the most important skills a manager can develop is the ability to _____?
What is listen. (+/- 800)
400
What kind of skill enables managers to absorb the information they need, recognize problems, and understood other people's viewpoints?
What is listening skill.
400
Pieces of information acquired by observing rather than listening to other people.
What is nonverbal cues
400
If a manager were to write a business letter, memo, or report...which one would require the most thought and organization?
What is report.
400
An economy in which companies compete actively with businesses from all over the world.
What is global economy.
500
Be sure that the content and tone of the document are appropriate for the _________.
What is audience.
500
Our book lists 3 principles of "Good Writing," give one example?
What is (1) write simply and clearly, (2) Appropriate for the audience, (3) Proofread the document
500
The most common form of business communication is the ________?
What is memo
500
Learning to listen ________ is the key to becoming a good communicator.
What is actively.
500
When a manager meets with all subordinates as a group to discuss the situation and the group makes the final decision, this type of decision making style is known as ________?