Key Terms
Noting an important issue that comes up in the course of discussing other.
What is Bracketing
Granting forgiveness or putting aside our personal need in favor of someone else’s when it is not required or expected.
What is Grace?
Attacking while denying doing so; a means of covertly expressing conflict, anger, or both.
What is Passive Aggression?
Building a solution through negotiation and acceptance of parts of proposals for resolution.
What is Contracting?
Expressed tension between people who are interdependent, perceive they have incompatible goals, and feel a need to resolve those differences.
What is Interpersonal Conflict?
Communicating about differences, tensions, and disagreements.
What is a Voice Response?
To leave conflict, either psychologically (by tuning out disagreement) or physically (by walking away from an argument, or even leaving the relationship).
What is Exit Response?
An unproductive form of conflict communication in which “everything but the kitchen sink”—irrelevant reasons, insults, and excuses—is thrown into the argument.
What is Kitchen-Sinking?
An orientation toward conflict that assumes that one person wins at the expense of another person.
What is Win-Lose?
Excessively insulting another person online, often using language that is derogatory or obscene.
What is Flaming?
Silent allegiance to a relationship and a person when conflict exists.
What is a Loyalty Response?
An orientation toward conflict that assumes that everyone can win, or benefit, from engaging in conflict and that it is possible to generate resolutions that satisfy everyone.
What is Win-Win?
Interactions in which the real conflicts are hidden or denied and a counterfeit excuse is created for arguments or put-downs.
What are Games?
Denial or minimization of problems.
What is a Neglect Response?
An orientation toward conflict that assumes that nobody can win, and everyone loses from engaging in conflict.
What is Lose-Lose?