Key Terms
Tension between two interdependent people with separate goals who need to resolve their differences.
What Interpersonal Conflict.
An orientation toward conflict that assumes that one person wins at the expense of another person.
What is Win-Lose?
To leave conflict, either psychologically (by tuning out disagreement) or physically (by walking away from an argument, or even leaving the relationship).
What is Exit Response?
Occurs when two people depend on each other.
What is Interdependence?
An orientation toward conflict that assumes that nobody can win, and everyone loses from engaging in conflict.
What is Lose-Lose?
Denial or minimization of problems.
What is a Neglect Response?
Handling conflict in this way shows you only care about yourself and don’t consider the other person.
What is Unproductive Conflict Communication
An orientation toward conflict that assumes that everyone can win, or benefit, from engaging in conflict and that it is possible to generate resolutions that satisfy everyone.
What is Win-Win?
Addresses the conflict directly.
What is The Voice Response?
Silent allegiance to a relationship and a person when conflict exists.
What is a Loyalty Response?