The technical terminology or characteristic idiom of a particular group is called
What is jargon
100
The continental United States is divided into how many standard time zones...
What is four?
100
Legible and complete phone messages are vitally important because...
They can be brought into court and offered as evidence.
100
A medical assistant should be extremely careful when using a speakerphone because..
What is confidentiality could be violated?
200
A change in pitch
What is inflection?
200
If your office is on the west coast, what time is the latest time to call the East Coast?
What is 2:00pm?
200
When taking a phone message include the following:
The caller's name and phone number, Time and date, the reason for the call, the name of the person whom the call is directed, your initials.
200
Before a member of the physician's staff can give information to third-party callers, the office must
What is have the patients written permission and consent, must be noted in the chart.
300
The highness and lowness of sound
What is pitch
300
When it is 2:00 pm in Atlanta, GA, it is what time in Los Angeles?
What is 11:00am?
300
When taking a phone message it is not required to have
the caller's account number?
300
A system that selects the order of patients to receive urgent medical treatment is often referred to as...
What is triage?
400
The choice of words with regard to clearness
What is diction?
400
Wyoming falls in what time zone?
What is Mountain?
400
This is used to keep a record of incoming telephone calls so that no message is overlooked?
What is telephone log?
400
The medical assistant my help an angry caller calm down by...
What is speaking in a lower tone of voice?
500
Articulation of sounds
What is enunciation?
500
If your office is in New York and you need to contact a supplier in Seattle, which New York time would be the earliest that you should call to place an order, assuming that the supplier opens at 8:00am?
What is 11:00am?
500
When taking a message about a prescription refill, what information is important to include in the message
What is name and phone number of pharmacy?
500
What should you do when ending a call?
What is close the conversation with some form of goodbye, thank the person for calling, and wait for the caller to hang up first.