Fill in the blanks
Good communication skills can reduce __
Conflict in the workplace
Which step is looking over the client intake form, breaking the ice and beginning conversation with the client?
Review
In which step do you ask to see inspiration photos, and set a realistic goal for the end result of their service?
Show and tell
Talking with your client before the service to determine what they want and if it is achievable.
Client consultation
Instead of talking about personal subjects with clients, try to change the subject to something like ___
Service being performed, books, celebrities etc.
The ultimate goal when handling an unhappy client is __
To make the client happy
What step includes finding out their wants and needs for the service?
Assess/Assessing
What step involves recommending things based on their face shape, hair type, skin type etc.
Recommend
Form that new clients fill out before their service with contact info, lifestyle details, previous services etc.
Client intake form
What are some things you shouldn't discuss with clients
Politics and religion
Effective relations and communications skills can help build ___ and accelerate professional and business growth
lasting client relationships
In what step do you figure out what they prefer for their hair, skin and nails?
Preferences
Which step entails recommending additional service and products that might accentuate the service they got done and could help at home?
Upsell
Communication that is thought out properly and positively, ending with comfortability on both ends.
Effective communication
True or false: The intake form is used in the client consultation
True
Clients who are ____ late should be scheduled for the last appointment of the day
habitually
What's the step where you check the state of their hair, skin and nails and ask how they are taking care of themselves at home?
Analyze
What is the step that informs them the best ways to take care of themselves post service and manage everything at home?
Maintenance
Listening to someone and mirroring their thoughts and opinions with your response.
Reflective listening
Frowning, jumbled speech, and yawning are all
Negative nonverbal communication
If a client is telling you extremely revealing personal information you should try your best to kindly ___
Change the subject
What step do you ask about how they live their life and what conditions they are typically in day to day?
Lifestyle
Which step involves reiteration of all the steps previously talked about, confirming all the details to ensure a happy customer?
Repeat
A document that records all services, formulations, allergies, results, and products used for each and every client
Service record card
To prepare for a consultation you should have a selection of __
Styling books, pamphlets, brochures, and digital images